IT Technician Jobs

RealTime (AL)

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Answer support requests that come in via phone calls, emails and the help desk system
Perform level 1 and 2 resolutions in support of customer networked environments
Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments
Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities
Work effectively alone and with the team
Respond to scheduled client issues promptly
Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed
Collaborate with colleagues and other resources in support of complex issues
Manage and update various client/server applications, escalate to vendor support as necessary
Coordinate warranty hardware repairs with vendors
Install and upgrade desktop and server related software and hardware
Contribute to a growing team
Participate in after hours on call rotation

At least 2 years’ full-time experience supporting and implementing networked computer systems in a business environment
Excellent Customer Service focus, communications skills via phone, email and in person
Ability to work alone and in a team environment
Excellent analytical and troubleshooting skills
Ability to deal with frustrated callers on occasion
Demonstrated ability to quickly learn new applications, systems and requirements
Understanding of call flow process, call handling, call priorities and service level agreements
Maintain and update documentation of issues, applications and systems as these occur
Knowledge of Windows based server and desktop operating systems
Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems
Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages. EMRs
Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate the technical information effectively and politely to non technicians
The desire to become an immediate contributor to our customers’ success
Must be able to lift 40 lbs
Valid driver’s license
One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like

Firewall, Router and VMWare experience
Experience utilizing various MSP management tools, such as ConnectWise, AutoElevate, N-Able, SolarWinds, WUG and the like

What we offer:

Employment Type:

Fulltime

Work Type:

On-site work

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