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My client are looking for a Hardware technician to join their already growing team. The right hardware technician will support with Hardware troubleshooting and fixes and will provide technical support maintaining their hardware systems.
Job Responsibility:
Provide comprehensive technical support for hardware, including end-to-end troubleshooting and device maintenance
Support and maintain VPN Connections
Act as a technical point of contact for external clients, resolving hardware-related inquiries and performance issues
Help setup and configure devices making sure all are operational
Manage internal software on machines and devices
Requirements:
Proven experience in a technical support capacity, ideally with a background in hardware maintenance or as a field technician
Strong experience with VPNs
Experience with ticketing systems
Prior experience supporting Android and Microsoft systems would be beneficial
Customer Service Skills
Nice to have:
Prior experience supporting Android and Microsoft systems would be beneficial