IT Technician Jobs

Coloplast

Location:
Portugal, Felgueiras

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IT Technician is responsible for providing end-user support for FEL, assisting via phone, email, remote access, or on-site to restore normal IT services. This role is essential in supporting daily manufacturing operations and must align with global IT policies, standards, and guidelines, as well as the available IT support tools. The IT Technician will also be tasked with implementing IT projects to meet the needs of FEL, ensuring that all relevant requirements are fulfilled.

Job Responsibility:

Provide end-user support for FEL, assisting via phone, email, remote access, or on-site to restore normal IT services
Implement IT projects to meet the needs of FEL
Document all project implementations and software code changes
Ensure all employees comply with the Cita training
Conduct hardware installations and perform minor repairs on devices and peripheral equipment
Organize workflows, prioritize tasks, and collaborate within the IT team
Install and configure computers, mobile devices, and other end-user devices
Ensure the security and privacy of all computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Escalate any improvement or new IT projects to the corporate level
Organize and schedule upgrades and maintenance tasks
Maintain accurate records/logs of repairs, fixes, and scheduled maintenance activities
Identify shortages in computer or network equipment and monitor wireless network performance
Maintain and monitor CCTV, access control systems, and web asset tracking tools
Responsible for the maintenance and troubleshooting of office printers
Provide day-to-day support for users in FEL, create and resolve cases in the Global IT Service Management tool
Deliver professional and timely end-user support in line with published procedures, standards, and Service Level Agreements (SLAs)
Diagnose and troubleshoot IT issues, implementing corrective actions or escalating when necessary
Create and maintain comprehensive documentation
Actively participate in and collaborate on local and global IT projects
Maintain local IT equipment stock and forecast future needs
Administer user accounts in accordance with IT governance policies
Ensure efficient communication both locally and globally within the IT team
Participate in the continuous review and improvement of IT processes
Support and maintain Global IT standards, guidelines, and policies
Stay updated on new implementations, documentation, and process updates
Support the troubleshooting and maintenance of IT infrastructure components
Coordinate and support external IT service providers
Communicate relevant IT information to local business teams
Take responsibility for any subjects not directly related to Operational Excellence
Ensure all safety guidelines are followed
Proactively identify and report inefficiencies in the IT system to management.

Requirements:

1-3 years IT support experience (technical course or degree in IT Engineer/ Software Developer / Electronic or related adequate field)
Have a professional and open-minded approach when collaborating in all levels within the organization and across business units
Strong customer service focus, ensuring a positive user experience
Excellent communication skills, with the ability to interact effectively with colleagues, local business teams, and external stakeholders
Adheres to Global IT procedures, guidelines and policies
Team player, collaborative, responsive, result-oriented, and self-managed with a systematic and structured approach
Strong proficiency in English, both written and spoken
Solid understanding of computer systems, networks, and IT infrastructure
Strong knowledge of operating system configuration and management
Experience with managing printer consumables and related tasks
Good understanding of internet security and data privacy principles
Confident in approaching and addressing issues to the line of business with a commitment to provide continuous service improvements
Act and behave according to Coloplast Mission, Vision and Values.

Nice to have:

ITIL and Cybersecurity training are a plus
certifications in internet security and data privacy are a plus.

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Technician