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IT Technician

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Coloplast

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Location:
Portugal , Felgueiras

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IT Technician is responsible for providing end-user support for FEL, assisting via phone, email, remote access, or on-site to restore normal IT services. This role is essential in supporting daily manufacturing operations and must align with global IT policies, standards, and guidelines, as well as the available IT support tools. The IT Technician will also be tasked with implementing IT projects to meet the needs of FEL, ensuring that all relevant requirements are fulfilled.

Job Responsibility:

  • Provide end-user support for FEL, assisting via phone, email, remote access, or on-site to restore normal IT services
  • Implement IT projects to meet the needs of FEL
  • Document all project implementations and software code changes
  • Ensure all employees comply with the Cita training
  • Conduct hardware installations and perform minor repairs on devices and peripheral equipment
  • Organize workflows, prioritize tasks, and collaborate within the IT team
  • Install and configure computers, mobile devices, and other end-user devices
  • Ensure the security and privacy of all computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Escalate any improvement or new IT projects to the corporate level
  • Organize and schedule upgrades and maintenance tasks
  • Maintain accurate records/logs of repairs, fixes, and scheduled maintenance activities
  • Identify shortages in computer or network equipment and monitor wireless network performance
  • Maintain and monitor CCTV, access control systems, and web asset tracking tools
  • Responsible for the maintenance and troubleshooting of office printers
  • Provide day-to-day support for users in FEL, create and resolve cases in the Global IT Service Management tool
  • Deliver professional and timely end-user support in line with published procedures, standards, and Service Level Agreements (SLAs)
  • Diagnose and troubleshoot IT issues, implementing corrective actions or escalating when necessary
  • Create and maintain comprehensive documentation
  • Actively participate in and collaborate on local and global IT projects
  • Maintain local IT equipment stock and forecast future needs
  • Administer user accounts in accordance with IT governance policies
  • Ensure efficient communication both locally and globally within the IT team
  • Participate in the continuous review and improvement of IT processes
  • Support and maintain Global IT standards, guidelines, and policies
  • Stay updated on new implementations, documentation, and process updates
  • Support the troubleshooting and maintenance of IT infrastructure components
  • Coordinate and support external IT service providers
  • Communicate relevant IT information to local business teams
  • Take responsibility for any subjects not directly related to Operational Excellence
  • Ensure all safety guidelines are followed
  • Proactively identify and report inefficiencies in the IT system to management.

Requirements:

  • 1-3 years IT support experience (technical course or degree in IT Engineer/ Software Developer / Electronic or related adequate field)
  • Have a professional and open-minded approach when collaborating in all levels within the organization and across business units
  • Strong customer service focus, ensuring a positive user experience
  • Excellent communication skills, with the ability to interact effectively with colleagues, local business teams, and external stakeholders
  • Adheres to Global IT procedures, guidelines and policies
  • Team player, collaborative, responsive, result-oriented, and self-managed with a systematic and structured approach
  • Strong proficiency in English, both written and spoken
  • Solid understanding of computer systems, networks, and IT infrastructure
  • Strong knowledge of operating system configuration and management
  • Experience with managing printer consumables and related tasks
  • Good understanding of internet security and data privacy principles
  • Confident in approaching and addressing issues to the line of business with a commitment to provide continuous service improvements
  • Act and behave according to Coloplast Mission, Vision and Values.

Nice to have:

  • ITIL and Cybersecurity training are a plus
  • certifications in internet security and data privacy are a plus.

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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