IT Technician (Prep School) Job at 360 Resourcing Solutions (Cheltenham)

Job Description

Cheltenham College is seeking an approachable and capable IT Technician to support our Prep School. This is a varied, hands-on role supporting staff and pupils across the day-to-day life of a busy and vibrant school community. The successful candidate will become a visible and trusted presence within the Prep School, providing day-to-day support for staff and pupils while working closely with the wider College IT team to ensure reliable, effective and well-supported technology services. The role offers the opportunity to work in a professional and well-established IT environment, supported by an experienced central IT team and modern technologies across Apple, Microsoft and classroom systems. It combines practical technical support with relationship-building, problem solving and direct engagement with teaching staff and pupils. We are looking for someone who enjoys helping people, takes pride in providing reliable support, and values working within a collaborative school community. The role may suit candidates at different stages of their IT career, including those seeking a more community-focused and balanced IT support environment. Professional development and training are actively supported.

Job Responsibility

Provide day-to-day IT support for staff and pupils within the Prep School
Support classroom technology, staff devices, printers, audio-visual equipment and other digital services used across the school
Troubleshoot and resolve a wide range of technical issues, escalating more complex problems to senior colleagues where appropriate
Assist with the setup, maintenance and deployment of iPads, Apple Macs, Windows PCs and other devices
Help ensure that classroom and staff technology is reliable, well-maintained and ready for day-to-day use
Support school events, performances and other activities where technology plays a role
Work collaboratively with the wider IT team to support and improve IT services across the College
Contribute to maintaining a safe, secure and well-organised IT environment

Requirements

Friendly, approachable and professional manner, with a genuine willingness to help others
Good practical IT troubleshooting skills and the ability to solve problems calmly and methodically
Strong communication and interpersonal skills, with the confidence to support both adults and pupils
Good organisational skills and the ability to manage a varied workload
An interest in technology and a willingness to continue learning and developing technical skills
The ability to work independently while also contributing positively as part of a team
Experience supporting Apple devices, iPads or Microsoft Windows devices would be advantageous
Experience working in a school or education environment would be beneficial, although not essential
Relevant IT qualifications, certifications or technical training would be advantageous

Nice to have

Experience supporting Apple devices, iPads or Microsoft Windows devices
Experience working in a school or education environment
Relevant IT qualifications, certifications or technical training

What we offer

Lunch during term time
Executive Pension Scheme
Complimentary membership to College's gyms and pool
Discounts at local retailers
Health and wellbeing discounts
Hospitality venue discounts
Opportunities for professional development and training
Flexible or term-time working arrangements may be considered

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IT Technician (Prep School)

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