IT Technician II-Public Safety

Responsible for troubleshooting and resolving moderate complex network issues. Provides preventative actions recommendation for network issues. Serve as technical resource for all information and/or telecommunication network systems support. May serve as Team Lead on projects. Provides monitoring of telecommunications and/or network systems to include problem analysis, tracking and resolution. Assist in documenting information for telecommunications and/or networking systems changes and/or procedures. Assists with designing hardware configurations and install hardware. Assists with planning, design, and evaluations relative to communication networking and operations layouts. Assists with coordinating operation of system; maintains all system documentation; monitors all system maintenance; maintains records of equipment and replacement plan. Trains users in the proper utilization of hardware and software; writes training manuals. Assists with evaluating technologies and makes recommendations for adoption. Assist in documenting information and/or telecommunication network systems outages, changes, and procedures.