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Gonzaga University Logo Gonzaga University · IT - Administration

IT Technician I - AV

United States, Gonzaga Main Campus Employment contract 20.70 - 25.87 USD / Hour · Job Posted June 15, 2026
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Job Description

The IT Technician I - AV works closely with the Classroom Technology Services team to install, maintain, and support Gonzaga's classroom and conference room environments. This position is responsible for audiovisual (A/V) equipment installation, software installation, validation of custom control systems, repair of instructional technology equipment, and related electronic equipment.

Job Responsibility

  • Provide real-time, on-site support for classroom AV systems to ensure uninterrupted teaching and learning experiences
  • Diagnose and resolve complex AV issues (e.g., integrated Crestron/Extron systems, projection, audio, control systems) during live class sessions, minimizing disruption and escalation needs
  • Perform proactive maintenance, testing, and troubleshooting of classroom AV systems to ensure reliability
  • Monitor aging classroom technology, identify recurring issues, and coordinate repairs, upgrades, or replacements to reduce failure rates and improve performance
  • Assist users with password and connectivity problems on all services including Windows OS, Mac OS X, Citrix, Banner (ERP system), Email, Blackboard, and mobile devices
  • Assist users with installation, configuration, utilization, upgrade and resolution of problems related to operating system, utility, database, word processing, spreadsheet, email, web browsers, and similar software
  • Assist users with network access
  • Perform routine maintenance and upgrades on supported equipment and software packages
  • Generate and prioritize incidents for all work with reporting tool

Requirements

  • High School Diploma or GED
  • Advanced troubleshooting and problem-solving skills related to classroom audio-visual and instructional technology systems
  • Knowledge of integrated AV technologies, including projection, audio, control systems, and platforms such as Crestron and Extron
  • Ability to provide effective real-time technical support in fast-paced classroom and customer service environments
  • Strong interpersonal and communication skills with the ability to support users with varying levels of technical experience
  • Experience supporting Windows OS, macOS, mobile devices, enterprise applications, and network connectivity
  • Ability to perform preventative maintenance, testing, and upgrades to ensure reliable technology performance
  • Strong organizational skills with the ability to prioritize incidents, manage multiple requests, and maintain accurate documentation
  • 3 years of related experience

Nice to have

  • Bachelor’s degree in Information Technology, Audio Visual Technology, or a related field, or equivalent professional experience
  • 3+ years of hands-on experience supporting enterprise or higher education AV environments
  • Demonstrated experience with Crestron and Extron control systems, including troubleshooting integrated classroom technologies
  • Experience supporting live instructional environments, with the ability to troubleshoot issues under time constraints
  • Familiarity with AV-over-IP, video conferencing platforms (Zoom, Teams), and lecture capture systems
  • Working knowledge of networking fundamentals as they relate to AV systems (e.g., IP addressing, switching, VLANs)
  • Experience with preventative maintenance programs and asset lifecycle planning for technology environments
  • Strong customer service and communication skills, particularly in faculty-facing or instructional support roles
  • Ability to document processes, create user guides, and contribute to knowledge base content
  • Experience collaborating across teams such as networking, desktop support, events, or facilities
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