IT Technical Trainer Job at Microsoft Corporation (Boydton)

Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as an IT Technical Trainer. As a CO+I Learning IT Technical Trainer you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. You will leverage technical and adult learning fundamentals as you evaluate and report on training activities in the datacenters and develop your own skills while coaching your learners in their own career growth. Location is on-site in the datacenter with limited work from home opportunities. Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As an IT Technical Trainer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility

Collaboration and Engagement: Provides course content feedback to broader Learning team using appropriate internal team channels as necessary and independently
Provides up-to-date knowledge about the content area to content development peers and other cross-functional teams
Collaborates with curriculum managers to understand the content and ensure the full curriculum is being delivered by trainers
Connects operations and program team needs to learning programs and interventions and ensures compliance with necessary trainings
Executes on new training opportunities with other teams as necessary
External: Begins to understand and define customer requirements by interpreting audience information and aligns training strategies to address these needs
Acts as a liaison to customers, demonstrating flexibility in adjusting training methods to meet evolving needs
Collaborates with sales teams to support diverse, multi-modality training sessions tailored for external customers
Uses social media platforms to support interactive learning experiences, improve training outcomes, and evangelize skilling and Microsoft products through a variety of modalities and platforms
Performs essential pre-delivery tasks, working alongside field teams and customers to enhance training sessions
Supports the Microsoft Certified Trainer community by providing readiness and enablement content, developing an understanding of excellence at scale
Skilling Delivery: Delivers single to multi-day skilling offerings or other learning experiences either in person or virtually to target audience with minimal supervision
Focuses on training courses that are typically limited to a single topic area or specialization
Leverages multiple modes (e.g., presentations, discussions, labs, simulations) of learning to cover appropriate information
Embraces digitally enhanced instructor led capabilities to effectively deliver technology-based learning experiences
Creates recordings of training content, other video-based training, or new media assets to drive learning (e.g. webinar)
Utilizes AI tools (e.g. Copilot) to drive efficiencies in learner engagement and skilling delivery
Begins to engage with learners to ensure content and concepts are being understood and are aligned with learner goals (e.g., internal and external learner partnership)
Applies classroom management techniques (e.g., flexible learning skills, behavioral reinforcement, time management) to reinforce learning, attendance, and engagement
Asks for questions and creates an environment where questions can arise
Contributes to monitoring the progress of learners on major topic areas to appropriately reinforce important learnings
Contributes to applying artificial intelligence to interact with and enhance the user experience (e.g., applying sentiment analysis to feedback)
Begins to integrate AI tooling into the classroom to drive efficiency and engagement of offerings
Participates in practical or interactive lab activities to further build upon learning
Skilling Preparation: Studies skill-based offerings, certifications, or other learning experiences as appropriate under the guidance of others
Builds on baseline portfolio with multiple classes as appropriate or other skilling offerings to teach or lead
Independently learns about new learning experience areas to develop technical knowledge
Builds experiences in collaboration with artificial intelligence systems by designing, interpreting, and refining the artificial intelligence inputs and outputs in order to create content that meets desired goals
Begins to seek out key internal stakeholders, including new developments in the topic area, adjustments to previous content, and future improvements with the technology or processes
Stays updated on the latest AI advancements and broadens understanding of a technical domain
Executes on changes into skilling offerings in partnership with relevant stakeholders
Identifies opportunities for incorporating new features, technologies, and processes and begins to incorporate into appropriate learning experiences to ensure quality learning environment and delivery
Develops understanding of security priorities and explains this to other teams and learners
Executes on skilling offerings for specific audience and learner goals and objectives
Contributes to translating technical skilling information and content into digestible language and terminology
Assists with structuring skilling offerings through developing technical understanding of adult learning principles and best practices
Contributes to aligning skilling preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback)
Utilizes AI tools (e.g. Copilot) to drive efficiencies in skilling preparation
Ensures that internal and external tooling aligns with MSFT security requirements with minimal guidance required
Demonstrates understanding and incorporates security principles in learning programs initiative development
Begins to leverage artificial intelligence to integrate planning and development motion into the flow of work, increase accessibility, automate notifications and updates, and ensure partners and stakeholders are updated in real time

Requirements

Bachelor's Degree in Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or a related field AND 2+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience
Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

Bachelor's Degree in Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or related field AND 5+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience
Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent
Microsoft Certified Trainer (MCT) Certification
1+ year(s) experience using AI technologies in workstreams
Exceptional written and Interpersonal skills: communicate effectively and concisely with stakeholders and organizational leaders about our programs and objectives
CompTIA CTT+ or equivalent technical training certification, or ability to complete within 6 months of hire
Current Industry framework certification (ITIL, Prince, Lean Six Sigma) or Technical Certification (CCNA, MCSE, NET+)

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