CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

It Technical Support

United States, Austin · Job Posted June 28, 2026
Apply Position
Job Link Share

Job Description

Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems. Troubleshoot hardware, software, network, and system issues for end users. Install, configure, and maintain desktops, laptops, printers, and mobile devices. Manage and resolve help desk tickets in a timely manner (SLAs). Support Microsoft 365, email systems, VPN access, and user account administration. Perform password resets, user provisioning, and access management (Active Directory). Document issues, resolutions, and processes in knowledge base systems. Escalate complex issues to higher-level IT teams when necessary. Assist with system upgrades, patches, and deployments. Ensure compliance with IT policies, security standards, and best practices.

Job Responsibility

  • Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems
  • Troubleshoot hardware, software, network, and system issues for end users
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Manage and resolve help desk tickets in a timely manner (SLAs)
  • Support Microsoft 365, email systems, VPN access, and user account administration
  • Perform password resets, user provisioning, and access management (Active Directory)
  • Document issues, resolutions, and processes in knowledge base systems
  • Escalate complex issues to higher-level IT teams when necessary
  • Assist with system upgrades, patches, and deployments
  • Ensure compliance with IT policies, security standards, and best practices

Requirements

  • Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • 1–3 years of experience in IT support, help desk, or technical support role
  • Strong troubleshooting and problem-solving skills
  • Experience with Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, DHCP)
  • Familiarity with Active Directory and ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple issues simultaneously

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Technical Support

8 matching positions

IT Technical Support

Looking for an IT Tech Support for a Desktop role. Will be onsite Monday – Frida...
Location
Location
United States , Tampa
Salary
Salary:
17.00 - 21.00 USD / Hour
apexsystems.com Logo
Apex Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years min with IT/Desktop
  • Active Directory
  • Network Support – WiFi, port connectivity, LAN, etc
  • Good communication and strong customer service
What we offer
What we offer
  • medical
  • dental
  • vision
  • life
  • disability
  • ESPP (employee stock purchase program)
  • 401K program
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program
  • Fulltime
Read More
Arrow Right

IT Technical Support

Are you an experienced IT technical support professional who enjoys working in a...
Location
Location
United Kingdom , Witham
Salary
Salary:
27000.00 - 35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Microsoft Dynamics 365 CRM, Field Service
  • Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive)
  • Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL
  • Proficiency in remote diagnostics and support tools
  • Comfortable with high-volume ticket management
  • Strong communication skills with the ability to work effectively within a team
  • Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration
Job Responsibility
Job Responsibility
  • Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms
  • Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques
  • Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments
  • Be the first point of contact for internal users
  • Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email
  • Collaborate with the wider IT team to address major incidents
  • Carry out daily system checks
  • Work closely with business stakeholders to understand their needs and provide actionable insights
What we offer
What we offer
  • Discounts on gym memberships, shopping, and leisure activities
  • Company pension scheme
  • Life assurance, sick pay, and family-friendly benefits
  • Eye test vouchers and mental health support services
  • 33 days of holiday (including bank holidays)
  • Fulltime
Read More
Arrow Right

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...
Location
Location
Canada , Chilliwack
Salary
Salary:
36.60 CAD / Hour
devrygreenhouses.com Logo
DeVry Greenhouses Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or degree in Information Technology, Computer Science, or related field
  • 3-5+ years of technical support experience in a corporate or enterprise environment
  • Previous leadership, supervisory, or team lead experience in an IT support environment
  • Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
  • Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
  • Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
  • Strong troubleshooting, communication, organizational, and customer service skills
  • Valid BC Driver's License and willingness to travel occasionally between company locations
  • Must be legally authorized to work in Canada
Job Responsibility
Job Responsibility
  • Respond to users experiencing technical difficulties in person, remotely, and electronically
  • Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
  • Provide business systems, network, and Internet support to users
  • Research and implement solutions using technical manuals, user guides, and support documentation
  • Provide training and technical guidance to users in response to identified difficulties
  • Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
  • Manage escalated support requests and ensure timely ticket resolution
  • Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
  • Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
  • Maintain IT asset inventory, documentation, and problem/solution logs
What we offer
What we offer
  • RRSP matching
  • extended health & dental benefits
  • professional growth and development opportunities
  • Fulltime
Read More
Arrow Right

Technical Support Tech - Technical Support Tech I

Location
Location
United States , New Carlisle
Salary
Salary:
18.00 - 23.50 USD / Hour
apexsystems.com Logo
Apex Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a problem-solver who can innovate and make independent decisions
  • Comprehensive knowledge of all supported power-up equipment and basic to intermediate system administration and scripting skills
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve complex hardware infrastructure issues independently
  • Perform remote administration tasks and automate processes using basic to intermediate system administration and scripting skills
  • Create and maintain thorough documentation on power-up technologies
  • Mentor and transfer knowledge to junior staff, acting as their initial escalation point for technical issues
  • Work autonomously to resolve most support issues and execute small projects
  • Partner with management to plan and deliver larger local initiatives
  • Maintain meticulous attention to detail across all aspects of power-up operations
What we offer
What we offer
  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program
  • HSA (Health Savings Account)
  • SupportLinc Employee Assistance Program (EAP)
Read More
Arrow Right

IT Support Executive / IT Support Officer

We are looking for a motivated IT Support Executive/ IT Support Officer to suppo...
Location
Location
Sri Lanka , Colombo
Salary
Salary:
Not provided
incarnage.com Logo
Carnage Merchandise (Pvt) Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic to intermediate knowledge of IT systems and troubleshooting
  • Experience working with ERP systems will be an advantage
  • Knowledge of coding or programming will be considered an added advantage
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Strong problem-solving and communication skills
  • Ability to work independently and handle multiple tasks
  • Diploma or Degree in Information Technology, Computer Science, or a related field
  • 1–2 years of experience in a similar IT support role is preferred (fresh graduates with strong skills are encouraged to apply)
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve daily IT-related issues
  • Provide technical support to users across the organization
  • Manage and maintain company hardware and software
  • Ensure system availability and smooth IT operations
  • Assist with maintaining and updating IT documentation
  • Support ERP system-related tasks when required
  • Coordinate with external vendors when necessary
  • Be available for IT support during weekends
  • Fulltime
Read More
Arrow Right

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...
Location
Location
United States , Loveland
Salary
Salary:
25.00 - 28.00 USD / Hour
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
  • Customer care and support experience of at least 2 years
  • Current Veterinary Technology license to practice in Colorado required
  • Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
  • Full knowledge and understanding of Antech’s products and services
  • Consistently displays strong analytical and problem-solving ability
  • Displays excellent communication skills
  • especially good listening skills
  • Displays a strong customer focus within a team environment
  • Is available to, and works cooperatively with, team members
Job Responsibility
Job Responsibility
  • Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
  • Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
  • Responsible for inbound and outbound calls regarding patient-specific immunotherapy
  • Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
  • Promotes health care and disease prevention
  • Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
  • Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
  • Other duties as assigned in support of customer service, point of care
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right

IT Technical Support Engineer

The IT Technical Support Engineer at NTT DATA is a key role responsible for main...
Location
Location
Kenya , Nairobi
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or relevant qualification in IT/Computing, or related field
  • Relevant IT certifications, such as ITIL and Microsoft 365
  • Seasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization
  • Seasoned experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business
  • Seasoned technical experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies and Microsoft 365
  • Ability to communicate well and to capture all pertinent details when required
  • Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
  • Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
  • Passion for achieving or exceeding expectations
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Focuses on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers
  • Undertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational
  • Ensures that the software is installed and configured in line with business requirements
  • Proactively identifies problems, events, incidents, and errors prior to or when they occur
  • Fosters good relationships with all stakeholders including vendors, carriers, and colleagues
  • Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management
  • Ensures the efficient and comprehensive resolution of incidents, problems, events, and requests
  • Reports and escalates complex issues to 3rd party vendors
  • Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures
  • Proactively supports the service desk by receiving calls and incidents, problems, requests, and events when required
  • Fulltime
Read More
Arrow Right

IT Technical Support Engineer

This role is a great opportunity for an IT Technical Support Engineer to join an...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following: Cisco (LAN/WAN/WLAN/Telephony), Fortinet (WAN / SDWAN), Checkpoint & Palo Alto firewalls, Bluecoat and Zscaler proxy services, Infoblox (DHCP & DNS), Citrix NetScaler
  • Good understanding of IP services and routing protocols, inclusive of: OSPF, BGP, EIGRP
  • Experience of: Centralised management platforms such as: Catalyst Center, FortiManager, Panorama
  • Scripting with PowerShell, Terraform, Ansible or similar/equivalent
  • ITSM platform(s) for support ticket handling
  • Ability to communicate well and to capture all pertinent details when required
  • Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
  • Excellent interpersonal, written and verbal communication skills
  • Passion for achieving or exceeding expectations
  • Ability to work well in a pressurized environment
Job Responsibility
Job Responsibility
  • Technology Administration and Operations: Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change
  • Infrastructure monitoring and proactive issue identification and resolution
  • Resolution and recovery of incidents in line with the relevant processes and service level agreements
  • Configuration activities in compliance with technical specifications and security/compliance policies
  • On-call provision through rota service to maintain 24x7 business operations
  • Software Management: Reactive and proactive maintenance of environments, updating patches and versions
  • Audit support and capacity planning
  • Security vulnerability analysis and associated risk mitigation
  • Project Support: General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion
  • Contribute to technical documentation encompassing design, build standards and methods/procedures
What we offer
What we offer
  • Company vehicle
  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Learning and Development opportunities
  • Flexible work options
  • Fulltime
Read More
Arrow Right