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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

IT Technical Support

United Kingdom, Witham 27000.00 - 35000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business. As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.

Job Responsibility

  • Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms
  • Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques
  • Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments
  • Be the first point of contact for internal users
  • Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email
  • Collaborate with the wider IT team to address major incidents
  • Carry out daily system checks
  • Work closely with business stakeholders to understand their needs and provide actionable insights

Requirements

  • Experience with Microsoft Dynamics 365 CRM, Field Service
  • Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive)
  • Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL
  • Proficiency in remote diagnostics and support tools
  • Comfortable with high-volume ticket management
  • Strong communication skills with the ability to work effectively within a team
  • Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration

Nice to have

  • ITIL foundation certifications
  • Experience with client-server troubleshooting and maintenance
  • Basic understanding of SQL queries to support database-related issues within Dynamics environments

What we offer

  • Discounts on gym memberships, shopping, and leisure activities
  • Company pension scheme
  • Life assurance, sick pay, and family-friendly benefits
  • Eye test vouchers and mental health support services
  • 33 days of holiday (including bank holidays)
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