IT Technical Support Technician, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provide end user IT support services for the territory, in a large scale (12k users). We are looking for an IT Field Support/User support technician (F/M) profile for our client's Technical support team.

Job Responsibility:

Provide In person / Face to face, IT support in a large-scale end-user environment
Remote Support & In person/On desk/field support
Work by procedures and tickets
Warehouse, stocks control, logistics & Back-office tasks

Requirements:

Very Strong soft skills with strong focus in customer service, excellent communication skills and good presentation
Proven experience as a help desk technician or other customer support role not necessarily in Information technology
Good understanding of Microsoft Active Directory, Azure, Intune
Strong analytical, problem-solving skills & troubleshooting skills
Tech savvy with working knowledge of office and corporate products, technology adept and consumer
Ability to resolve, troubleshoot network issues related to the end user environment
Comfortable with Microsoft technology and products (Office, windows)
Good understanding of collaborative tools
Experience with Cisco video conferencing equipment, L1 support
End user hardware support (headsets, screens, laptop, mouse, keyboard, docking stations, smartpass)
Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment
Good understanding of computer systems, apple devices and other tech products
Ability to diagnose and resolve basic technical issues and beyond
Good English speaker (maintain and elaborate a conversation)

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Technical Support Technician