IT Technical Support Specialist

• Provide day-to-day technical support for internal users, including troubleshooting hardware, software, and network issues (both onsite and remote)
• Set up and configure workstations, operating systems, and applications according to company standards
• Maintain and monitor computer systems, printers, and other IT equipment
• Manage user accounts, permissions, and security groups through Active Directory and related systems
• Diagnose and resolve network connectivity issues (LAN/WAN, VPN, Wi-Fi)
• Log, track, and resolve IT support tickets in a timely and professional manner
• Coordinate with external vendors or service providers for hardware or software maintenance when necessary
• Maintain up-to-date documentation of systems, assets, and support procedures
• Ensure compliance with company IT policies and cybersecurity practices, including software updates and data backups
• Support IT infrastructure projects, upgrades, and deployment of new tools or systems
• Provide basic training or guidance to employees on using company software and tools effectively

• Bachelor’s degree in Information Technology, Computer Engineering, or a related field
• 1–3 years of proven experience in IT support or a similar role
• Strong understanding of Windows and macOS environments, Microsoft Office Suite, and general IT systems
• Experience with Active Directory, network configurations, and VPN troubleshooting
• Solid problem-solving and troubleshooting skills with attention to detail
• Excellent communication skills and a customer-oriented approach
• Ability to work independently and as part of a team in a fast-paced environment
• Good documentation and reporting skills
• Proficiency in Arabic and good command of English (technical terms and documentation) is a MUST

Familiarity with IT asset management, security protocols, and helpdesk systems is a plus