IT Technical Support Officer

• Providing on-site technical support on Hardware, Software, Networking and Training Users to use various IT solutions on respective campuses assigned
• Providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing
• Assisting solution design, researching how to help translate requirements into workable technical solutions, and assisting the evaluation of third-party vendors as directed
• Keep abreast of the latest technologies that may be of benefit to the university and contributing to future planning to improve the efficiency and effectiveness of ITS systems and services

• Bachelor's degree in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 4 years' experience in IT sector with at least 1 year in supervisory position OR Diploma in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 5 years' experience in IT sector with at least 1 year in supervisory position plus CISCO Certified Network Associate (CCNA) Certification OR Diploma in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 7 years' experience in IT sector with at least 1 years in supervisory position
• Experience working on IT projects
• Prior experience in Networking Troubleshooting
• Must possess excellent customer service skills
• A sound knowledge of IT process

• A Valid Microsoft Office 365 Fundamentals certification or higher
• CISCO Certified Network Associate (CCNA) Certification
• Certified by reputable IT vendors
• Experience in managing IT assets
• Must be valid Microsoft Certified in Windows 10

10% superannuation