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IT Technical Support Engineer

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NTT DATA

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Location:
United Kingdom , Glasgow

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client's infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution. The role encompasses multiple technology domains with a primary focus on networking and security in a hybrid cloud environment.

Job Responsibility:

  • Technology Administration and Operations: Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change
  • Infrastructure monitoring and proactive issue identification and resolution
  • Resolution and recovery of incidents in line with the relevant processes and service level agreements
  • Configuration activities in compliance with technical specifications and security/compliance policies
  • On-call provision through rota service to maintain 24x7 business operations
  • Software Management: Reactive and proactive maintenance of environments, updating patches and versions
  • Audit support and capacity planning
  • Security vulnerability analysis and associated risk mitigation
  • Project Support: General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion
  • Contribute to technical documentation encompassing design, build standards and methods/procedures
  • Environment automation to optimise deployment and configuration activities

Requirements:

  • Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following: Cisco (LAN/WAN/WLAN/Telephony), Fortinet (WAN / SDWAN), Checkpoint & Palo Alto firewalls, Bluecoat and Zscaler proxy services, Infoblox (DHCP & DNS), Citrix NetScaler
  • Good understanding of IP services and routing protocols, inclusive of: OSPF, BGP, EIGRP
  • Experience of: Centralised management platforms such as: Catalyst Center, FortiManager, Panorama
  • Scripting with PowerShell, Terraform, Ansible or similar/equivalent
  • ITSM platform(s) for support ticket handling
  • Ability to communicate well and to capture all pertinent details when required
  • Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
  • Excellent interpersonal, written and verbal communication skills
  • Passion for achieving or exceeding expectations
  • Ability to work well in a pressurized environment
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Motivated to stay up to date with latest relevant IT technology, trends and best practices
  • Appetite and ability to learn quickly
  • Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
  • Currently hold, or willing to complete BS7858 clearance check
  • Valid UK Driving Licence, as ability to travel is essential
What we offer:
  • Company vehicle
  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Learning and Development opportunities
  • Flexible work options

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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