CrawlJobs Logo
Enormous Enterprise Logo Enormous Enterprise · IT - Software Development

IT Technical Lead Customer Applications

United States, Colorado Springs · Job Posted March 19, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly motivated and experienced IT Technical Lead to architect and implement Agilent’s next-generation entitlement management system for software and services. This role will be instrumental in designing scalable solutions, guiding technical teams, and collaborating with cross-functional partners to ensure alignment with Agilent’s IT architecture standards, compliance policies, and business objectives. Collaborate with software product teams to design and implement license management strategies that enable post-sales monetization relevant to B2B. This includes analyzing business and technical requirements, crafting innovative solutions, and influencing product teams to adopt optimal approaches for software distribution and monetization.

Job Responsibility

  • Gain an understanding of Agilent’s B2B software licensing models and monetization methods.
  • Develop deep expertise in the Licensing platform and lead its adoption through best practices.
  • Lead the end-to-end implementation of the Licensing solution
  • Partner and collaborate with the business teams and cross -functional teams to design solutions for entitlement management of software licenses.
  • Optimize and solve for day-day operational challenges of the platform.
  • Drive integration of entitlement management systems with enterprise IT platforms.
  • Collaborate with enterprise architects to ensure solutions align with strategic goals.
  • Communicate effectively with global stakeholders through presentations and documentation.

Requirements

  • Bachelor’s degree in computer science, or equivalent
  • 8+ years of experience in understanding of core computer science principles and algorithms
  • 2+ years as a technical lead of medium to large teams.
  • Expertise in IT enterprise solution designs using both off-the-shelf and custom solutions.
  • Experience in apps that integrate with backend ERP systems.
  • Experience in building customer-facing apps and their core principles.
  • Experience in backend scripting languages like JavaScript or TypeScript, specifically in NodeJS, or Python
  • Hands-on experience with AWS services, including storage, caching, API Gateway, and IAM role-based access control
  • Experience ensuring compliance with data privacy and regulatory standards such as PII, GDPR, and CFR
  • Must be passionate about optimization and speed of systems while designing solutions.
  • Experience with Agile SCRUM development methodology
  • Ability to translate requirements into detailed design and solution document.
  • Excellent interpersonal, communication and team-facilitation skills
  • Strong attention to detail and deadlines
  • Ability to work independently with minimal supervision.

Nice to have

  • Excellent communication skills and knack for story-telling
  • Interest or experience in GenAI, Agentic AI tools.
Enormous Enterprise - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

IT Technical Lead Customer Applications

8 matching positions

IT Applications Lead (Yardi)

As our IT Applications Lead (Yardi), you'll play an essential role in supporting...
Location
Location
United States , Bonita Springs
Salary
Salary:
Not provided
rittenhousevillages.com Logo
Rittenhouse Village At Michigan City
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 4-6 years of experience in IT systems administration or application support
  • Hands-on experience supporting ERP or financial management systems
  • Strong experience with SaaS platforms, user management, and role-based access control
  • Working knowledge of SQL reporting and data management best practices
  • Strong communication and problem-solving skills
Job Responsibility
Job Responsibility
  • Serve as the Subject Matter Expert for Yardi Voyager and associated ERP modules
  • Manage user access, roles, and security permissions to support compliance and audit requirements
  • Lead system upgrades, enhancements, sandbox testing, and User Acceptance Testing (UAT)
  • Troubleshoot and resolve Tier 2 and Tier 3 system issues escalated from the help desk
  • Support additional finance systems such as Concur and Avid Pay
  • Partner with Finance during month-end and year-end close processes
  • Design, develop, and maintain custom reports using Yardi reporting tools and SQL queries
  • Monitor and maintain integrations between ERP systems and external vendors or banking platforms
  • Perform data audits to ensure integrity of General Ledger, AP, and AR data
  • Manage vendor relationships and drive timely issue resolution
What we offer
What we offer
  • Competitive wages
  • Early access to earned wages before payday
  • Flexible scheduling options with full-time and part-time hours
  • Paid time off and Holidays (full-time)
  • Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
  • 401(K) with employer match
  • Paid training
  • Opportunities for growth and advancement
  • Meals and uniforms
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Lead Technical Customer Support

As a Team Lead Customer Support, you will combine hands-on client delivery with ...
Location
Location
Poland
Salary
Salary:
Not provided
userlane.com Logo
Userlane GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of experience in product implementation, technical consulting, or tech support in the SaaS industry, with first leadership or mentoring experience
  • Bachelor's degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
  • Proven experience in implementation consulting, project management, or customer support, ideally with exposure to managing or coordinating small teams
  • Strong technical aptitude for software applications and systems troubleshooting
  • A natural ability to motivate, guide, and develop team members
  • Exceptional interpersonal skills for effective client and stakeholder communication
  • Ability to manage multiple projects and priorities across your own and your team's workload
  • Flexibility for occasional travel to client meetings or training sessions
  • Fluent German and English speaking and writing
Job Responsibility
Job Responsibility
  • Lead and develop a team of two Solution Experts, providing guidance, coaching, and regular feedback to ensure high performance and professional growth
  • Actively manage your own client portfolio, leading technical implementations, onboarding, and configuration to meet requirements
  • Act as a senior point of contact for enterprise customers in pre- and post-sales engagements, stepping in on complex or escalated matters
  • Ensure completion of deliverables across the team, managing schedules, meeting milestones, and ensuring technical success
  • Conduct and oversee comprehensive training sessions for clients on product usage
  • Provide ongoing technical support and troubleshooting via phone, email, or in-person
  • Proactively identify process improvements and streamline customer support workflows across the team
  • Maintain accurate documentation of client interactions, implementation details, and support activities, and ensure consistent standards within the team
What we offer
What we offer
  • Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
  • Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
  • Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
  • Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
  • Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager — while staying closely connected to your team.
  • Fulltime
Read More
Arrow Right

Lead Technical Customer Support

As a Team Lead Customer Support, you will combine hands-on client delivery with ...
Location
Location
Poland
Salary
Salary:
Not provided
userlane.com Logo
Userlane GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of experience in product implementation, technical consulting, or tech support in the SaaS industry, with first leadership or mentoring experience
  • Bachelor's degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
  • Proven experience in implementation consulting, project management, or customer support, ideally with exposure to managing or coordinating small teams
  • Strong technical aptitude for software applications and systems troubleshooting
  • A natural ability to motivate, guide, and develop team members
  • Exceptional interpersonal skills for effective client and stakeholder communication
  • Ability to manage multiple projects and priorities across your own and your team's workload
  • Flexibility for occasional travel to client meetings or training sessions
  • Fluent German and English speaking and writing
Job Responsibility
Job Responsibility
  • Lead and develop a team of two Solution Experts, providing guidance, coaching, and regular feedback to ensure high performance and professional growth
  • Actively manage your own client portfolio, leading technical implementations, onboarding, and configuration to meet requirements
  • Act as a senior point of contact for enterprise customers in pre- and post-sales engagements, stepping in on complex or escalated matters
  • Ensure completion of deliverables across the team, managing schedules, meeting milestones, and ensuring technical success
  • Conduct and oversee comprehensive training sessions for clients on product usage
  • Provide ongoing technical support and troubleshooting via phone, email, or in-person
  • Proactively identify process improvements and streamline customer support workflows across the team
  • Maintain accurate documentation of client interactions, implementation details, and support activities, and ensure consistent standards within the team
What we offer
What we offer
  • Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
  • Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
  • Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
  • Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
  • Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager — while staying closely connected to your team.
  • Fulltime
Read More
Arrow Right

Margin Applications Support Technical Lead Analyst

The Margin Application Support Tech Lead Analyst: contributes to standards aroun...
Location
Location
Canada , Mississauga
Salary
Salary:
120800.00 - 170800.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor' s/University degree, Master' s degree preferred
Job Responsibility
Job Responsibility
  • Provide user support for critical risk, Margin and Monetplatforms
  • Support all aspects of Margin trade flows including SOD/ EOD/ Intraday risk and regulatory reporting
  • Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day
  • Raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors, as well as being a liaise with developers and other technical support services (i.e. Unix SA’s, Market Data Teams)
  • Ensure high application availability by performing system health checks and preventative maintenance tasks
  • Ensure all productions issues are logged and updated as per the Support team policies and procedures
  • Participate in application releases, from development, testing and deployment into production
  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools
  • Collaboration with Development colleagues to prioritize bug fixes and support tooling requirements
  • Fulltime
Read More
Arrow Right

IT R&D US Applications Engineering Team Lead

We are looking for an experienced Team Lead that can play a key role in bringing...
Location
Location
United States , Wilton
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's/Master's degree in Computer Science, Software Engineering, Data & Information Security, Computer Engineering and/or equivalent experience
  • At least 10 years’ experience working with D&E, IT and Data Security
  • At least 2 years’ experience in a scaled agile environment
  • Preferably a technical background or a strong interest in technology
  • Experience in Data and Information Security
  • Familiarity with ITIL Service Management processes
  • Experience in taking and driving end-to-end ownership
  • Understanding of the different domains within Development & Engineering, (software development, hardware, mechanical) is a plus
  • You are an excellent people manager and keen on developing and coaching individuals to become valuable members of high-performing teams
  • Experienced in stakeholder management and a customer focused individual
Job Responsibility
Job Responsibility
  • As a Team Lead you are responsible for the subset of IT R&D managed services which are delivered to the Development and Engineering business sector in Wilton
  • Drives the IT-business relationship management & understands business priorities and expectations
  • Ensure end-to-end service and delivery management from different IT domains
  • Provide an escalation and arbitration level for end-user issues for the IT services in scope
  • Manage supplier relationships, contracting external employees, in consultation with internal parties
  • Align and partner with the Agile Release Trains (ART’s) that operate in the Development and Engineering business sector
  • Ensure proper deployment of ASML policies towards the IT standards to provide consistent and compliant use of IT tools
  • Managing dependencies and expectations from multiple team and integrating to provide a single business-facing IT service
  • As a Team Lead you will also be responsible for project management together with the business stakeholders, external service management and areas of general interest to your team
  • Perform other duties as assigned
Read More
Arrow Right

Ai Customer Engineering Customer Co-validation Lead

AMD is seeking a highly skilled Customer Co‑Validation Lead (SMTS) to drive cust...
Location
Location
Malaysia , Penang
Salary
Salary:
Not provided
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep experience with Linux, OS/kernel/driver stacks, ROCm or CUDA-like environments, and GPU/CPU/NIC integration
  • Strong background in multi-node / rack-scale validation, orchestration, virtualization (KVM, VMware, Hyper-V), and manageability (Redfish/BMC/AMC)
  • Skilled in system-level debug across firmware, software, hardware, and automation layers
  • Expertise in test plan architecture, debug methodologies, and multi-domain system validation
  • Comfortable leading technical discussions with senior customer engineers and decision-makers
  • Proficiency with Python or similar scripting for automation
  • Exceptional communication skills, both technical and customer-facing
  • Experience with customer co-validation, data center cluster deployment or AI performance tuning is a strong plus
  • Familiarity with AI concepts, frameworks, or applications
  • Bachelor's or Master's in Computer Engineering, Computer Science, Electronics, Electrical Engineering, or similar discipline
Job Responsibility
Job Responsibility
  • Lead Customer Co-Validation Strategy, execution, engagements involving AI performance and GPU software stack issues and develop joint validation plans
  • Own the technical relationship for system-level co-validation with strategic customers
  • Drive execution of co-validation cycles across single-node, multi-node, rack-scale, and clusters systems
  • Ensure AMD and customer test coverage is complementary, efficient, and aligned to shared deployment goals
  • Lead cross-domain debug spanning GPU, CPU, NIC, BMC/AMC, firmware, ROCm, OS, virtualization, orchestration, libraries, drivers, AI software stack and customer automation frameworks
  • Reproduce, root-cause, and validate issues found during co-validation, guiding engineering teams toward fixes
  • Translate co-validation learnings into improvements for AMD tools, SVM (System Validation Manual), test content, and platform collateral
  • Provide structured customer-facing readiness signals and guidance to support deployment decisions
  • Generate co-validation artifacts: test reports, risk assessments, gap analysis, and proposed enhancements
  • Work closely with cross functional engineering teams to ensure coherence between AMD deliverables and customer needs
  • Fulltime
Read More
Arrow Right

Lead Applications Engineer

JR Automation, a Hitachi Group Company, is driven to deliver customer success wo...
Location
Location
United States , Holland
Salary
Salary:
Not provided
jrautomation.com Logo
JR Automation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in an engineering, business discipline, or equivalent experience calculated as two (2) years of relevant work experience for each year of academic study
  • Ten years of industry experience leading successful projects
  • Current or prior JR Automation experience, or experience in the automation industry is strongly preferred
  • Proficiency in all Applications Engineering processes
Job Responsibility
Job Responsibility
  • Assisting in the day-to-day management of the Applications Engineering team members and tasks
  • Training, Mentoring, Coaching and Reviewing the Applications Engineering Team and their work
  • Understand thoroughly customer requirements, specifications, and existing 'pain points' to aid other AEs in winning solutions
  • Aid in the AE Teams efforts to define/develop cost-competitive, capable, technical solutions that meet internal and external customer requirements
  • Ensure the AE Team is applying practical conformance to JRA Applications Engineering corporate practices, procedures, and tools
  • Provide Cross Functional Team Support within Projects
  • Ensure conformance to 'As Sold' Scope of Work
  • Train, mentor, coach and review the Applications Engineering Team and their work with the goal of winning work profitably
  • Manage team member work prioritization, capacity tracking, quote status tracking, and initiating and leading quote kick-off meetings
  • Provide support to the cross functional team and applications engineering team
  • Fulltime
Read More
Arrow Right

Lead Applications Engineer

As a Lead Applications Engineer you will work alongside a team of automation exp...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
jrautomation.com Logo
JR Automation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7+ years of industry experience leading successful projects (preferably in the automation industry)
  • Proficient in all Applications Engineering processes and tools
  • Background in automated manufacturing or industrial systems is preferred, with experience in Press/Stamping, Aerospace/Defense, General Industry/Consumer Goods Automation, Tire & Wheel Assembly, Energy (Battery Assembly), or Automotive General Automation considered highly relevant
  • Experience in sales and/or customer interaction
  • Bachelor's degree in a related engineering field or related industry experience. Mechanical or Mechatronics engineer would be ideal in this role
Job Responsibility
Job Responsibility
  • Review customer technical specifications and requirements in preparation for the development of System Concepts, Costs, Risk Assessments, and Proposal Documents that define the content and functionality of the proposed Scope of Work
  • Apply Practical Conformance to the JRA Corporate Practices, Procedures and Tools, specifically those developed for the use and function of the Applications Engineering Department
  • Coordinating and executing large multi-business unit quotes
  • Managing core customers
  • Developing internal win strategy and execution, understanding customer pain points, and facilitating quote package development towards a winning quote package
  • Generating & Rendering Conceptual Solutions for Customer problems which may have no previous or standard solutions in various CAD formats
  • Facilitating Concept Brainstorming, leading docket review meetings with little need of support higher level AE's
  • Preparing & Scheduling Preliminary & Final, Internal & External Audience Quote Package Reviews such as
  • Concept Solutions, Cycle Time Charts, Flow Charts, Risk Assessments, System Costs, proposed Delivery Schedule and potential Customer Requirements that demand management attention
  • Developing Proposals that
  • Fulltime
Read More
Arrow Right