IT Tech

As an IT Telephone Tech at JLL, you will serve as the acting point of contact for all telephony and VOIP software customer requests while being responsible for creations, modifications, additions, and deletions within an existing Cisco phone software platform. This role requires gathering and analyzing all IT telephony requirements, performing data queries, and retrieving data to prepare Microsoft Excel reports while being detail oriented and able to compute basic statistics using strong analytical, problem-solving, and computer skills. You'll be encouraged to look for improved processes and influence changes and technology to better the customer experience while handling asset management and ensuring that workplace procedures and projects comply with building safety policies based on project requirements.