IT Tech Support Specialist, Robert Half

IT Tech Support Specialist

Robert Half

Location:
United States, Boise

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a skilled and detail-oriented IT Tech Support specialist to join our team in Boise, Idaho, on a 2-month contract. In this role, you will provide technical assistance, troubleshoot issues, and ensure seamless operations for end-users. This position requires a strong ability to handle a variety of technical tasks and provide excellent customer service.

Job Responsibility:

Provide first-level technical support by addressing inbound and outbound calls related to IT issues
Assist users with troubleshooting hardware, software, and network-related concerns
Configure network settings, install standard applications, and apply security patches as needed
Ensure the integration and functionality of new systems within the existing IT environment
Maintain accurate and detailed records of technical issues and solutions through data entry
Offer support for Microsoft Office applications, including Word and Excel
Deliver application support to ensure smooth operation and user satisfaction
Communicate solutions effectively to non-technical users and team members
Collaborate with colleagues to identify and implement improvements in IT processes

Requirements:

Some experience in IT support, help desk, or technical support roles
Proficiency in handling inbound and outbound calls to resolve technical issues
Strong knowledge of Microsoft Word and Excel
Familiarity with configuring network settings and applying security updates
Ability to provide application support and troubleshoot software issues
Excellent data entry skills with attention to detail
Strong problem-solving abilities and effective communication skills
Customer-focused approach with the ability to manage multiple tasks simultaneously

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Access to top jobs and free online training

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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