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The IT Team Lead will be responsible for achieving business objectives through the oversight and coordination of day-to-day functions for specific functional areas within the IT department.
Job Responsibility:
Collaborate with other functional areas and departments to deliver services and solutions
Ensure priorities, commitments, and team member utilization achieve successful outcomes with professionalism and quality
Promote the growth and success of the functional area through continuous improvement, goal setting, and metric-driven results
Configure, maintain, and optimize McLeod TMS to support operational needs and ensure system stability and performance
Coordinate with McLeod support and internal stakeholders to diagnose issues, implement updates, and support system enhancements
Support integrations between McLeod TMS and other enterprise systems, ensuring accurate data flow and minimal downtime
Stay abreast of advancements in technologies, best practices, and standards within functional area
Provide leadership, mentorship, and training to team members, fostering a culture of knowledge sharing and innovation
Coach and develop team members through positive encouragement, effective 1:1s, individual development plans, and performance management
For situations involving potential disciplinary action or team member compensation, provide input, documentation, and recommendations to IT leadership and HR for appropriate action
As needed, provide coverage and support outside of normal business hours based on criticality
Adhere to and promote organization and department policies
Requirements:
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (Required)
Extensive hands-on experience with McLeod TMS system implementation, integrations, support, and issue resolution
Ten or more (10+) years of combined IT experience and leadership
Seven or more (7+) years of experience within functional area, with a proven track record of delivering IT services and solutions
Strong leadership and project management skills, with experience leading small to medium-sized teams
Excellent communication skills, with the ability to effectively engage with both technical and non-technical stakeholders
A solid understanding of delivery practices, such as Agile and/or Lean
Commitment to staying current with industry trends and emerging technologies
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