CrawlJobs Logo
Aiven Deutschland GmbH Logo Aiven Deutschland GmbH · IT - Administration

It Team Lead

Finland, Helsinki · Job Posted June 14, 2026
Apply Position
Job Link Share

Job Description

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. We are now looking for a proactive IT Team Lead to run our global IT team, manage daily technical operations, and enhance AI opportunities across the team’s day-to-day tasks.

Job Responsibility

  • Lead, Inspire & Participate: Mentor and manage our global IT team while actively participating in daily operational workloads alongside them
  • Hands-on Support & Operations: Take a practical role in daily IT operations, ensuring seamless end-to-end employee lifecycle management (from hands-on onboarding setups and hardware provisioning to offboarding)
  • Drive Strategic & Practical IT Initiatives: Lead end-to-end global IT projects, from high-level infrastructure modernization to the practical scaling and deployment of our internal toolstack
  • Architect the AI-First Workplace: Develop and implement innovative, practical ways of working with AI to eliminate manual toil and boost organizational velocity
  • Own the Employee Digital Experience: Design, manage, and troubleshoot a seamless digital environment for our employees, ensuring technology acts as a functional, invisible enabler
  • Vendor & Lifecycle Management: Lead contract negotiations, manage global vendor relationships, and practically oversee software licenses and hardware assets

Requirements

  • Minimum 3-5 years in a leadership role within a high-growth tech environment
  • Proven experience implementing AI/Automation tools (LLMs, Zapier, Python scripts, or similar) to solve business problems
  • Deep familiarity with modern MDM (Kandji, Jamf, Intune) and Identity (Okta) focused on automation
  • A "Get it Done" attitude—you aren't afraid to get your hands dirty while building the long-term strategy
  • Experience in an IT desktop support role
  • Good generic IT skills (cloud software, networking, troubleshooting)
  • Good Mac and Windows skills
  • Good understanding of IT security
  • Fluency in English, verbal and written, Finnish is a plus
  • Experience in Google G Suite/Workspace administration
  • Mobile Device Management platform experience (JAMF, Workspace One, Kandji, etc.)
  • iOS, Android and Windows/Azure Active Directory experience
  • Capable of thriving in a remote work environment with guidance and assistance from team located across the world
  • Experience with providing onboarding training both in person and remotely

Nice to have

  • SaaS (Software as a Service) or PaaS (Platform as a Service) management experience
  • Chromebook/ChromeOS experience
  • Linux experience (Fedora is most commonly used/supported)

What we offer

  • Participate in Aiven’s equity plan
  • Balance work and life with our hybrid work policy
  • Choose the equipment you need to set yourself up for success
  • Use your Professional Development Plan budget for learning opportunities
  • Receive holistic wellbeing support through our global Employee Assistance Program
  • Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
  • Enjoy country-specific benefits for our global cast
Aiven Deutschland GmbH - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Team Lead

8 matching positions

IT Team Lead

The IT Services Team Lead plays a critical role in delivering high-quality IT se...
Location
Location
Salary
Salary:
Not provided
deel.com Logo
Deel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in IT support, systems administration, or IT services roles
  • 4+ years of experience leading or managing technical teams
  • Proven experience delivering IT services to third-party customers (e.g., MSP, MSSP, SaaS, or enterprise services environment)
  • Strong background in Tier 3 support and technical escalation handling
  • OS-agnostic support expertise across macOS and Windows environments
  • Strong experience with Identity & Access Management (IAM) and SSO platforms such as Okta, Entra ID, or JumpCloud
  • Hands-on experience with UEM solutions for device management and remote troubleshooting
  • Familiarity with ticketing systems, user lifecycle management, and service delivery tooling
  • Understanding of information security principles and secure handling of sensitive data
  • Proven ability to balance people management with hands-on technical contribution
Job Responsibility
Job Responsibility
  • Lead, coach, and manage a team of IT Support Engineers delivering support to external customers
  • Ensure consistent, high-quality resolution of customer incidents, requests, and service issues in line with SLAs
  • Foster a customer-first, service-oriented culture focused on reliability, responsiveness, and professionalism
  • Work closely with customer stakeholders to understand requirements, priorities, and service expectations
  • Collaborate with internal teams such as Product, Engineering, and Account Management to resolve complex issues
  • Provide technical leadership during customer calls, incident bridges, and live troubleshooting sessions
  • Support workforce planning, onboarding, and skills development within the team
  • Act as an escalation point for complex Tier 3/4 technical issues, including break-fix, system outages, and security incidents
  • Perform root cause analysis for recurring incidents and implement preventative solutions
  • Lead or contribute to technical problem management and post-incident reviews
What we offer
What we offer
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
  • Fulltime
Read More
Arrow Right

IT Team Lead

The IT Team Leader is in charge of leading the team. Must set clear team goals a...
Location
Location
Salary
Salary:
Not provided
myamazonguy.com Logo
My Amazon Guy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced Team Lead or similar IT role with strong organizational, analytical, problem-solving, and communication skills
  • Proficient in IT procedures, Microsoft Office (advanced Excel), Google Sheets, computer security (2FA), data visualization, and quick to learn new systems
  • Skilled in website and CMS management (WordPress), marketing tools (JotForm, Mailchimp, Zapier), programming basics (HTML, CSS, JavaScript, Python), and familiar with API integration
  • Creative and technology-focused with solid understanding of marketing communications and ability to apply new technologies effectively
  • Self-motivated, able to meet deadlines, and a collaborative team player with excellent cross-cultural communication skills
  • A computer with dual monitor setup is required
  • Computer with at least 8GB of RAM
  • Must have at least 25 MBPS internet speed
Job Responsibility
Job Responsibility
  • Detail-oriented with strong analytical, problem-solving, and communication skills
  • dedicated to delivering high-quality results
  • Proficient in Microsoft Office (Excel), G-Suite, computer security (Antivirus, Firewall, 2FA), and quick to learn new software and hardware
  • Experienced with company systems including 1Password, Airtable, Amazon Seller Central, Asana, Helium 10, HubSpot, Jotform, Slack, Time Doctor, WordPress, Zapier, and website management
  • Tech-savvy in marketing communications, able to apply the latest technology to meet company needs
  • Collaborative team player with strong cross-cultural communication skills
What we offer
What we offer
  • Permanent work-from-home setup
  • Unlimited FREE access to MAG School courses and SOP Library
  • Opportunities for professional development and career advancement
  • Fulltime
Read More
Arrow Right

Sr. Team Lead / Team Lead / SME (Team Coach) – Research Finance (Clinical Trials)

We’re looking for a Team Lead/SME to coach on Research Finance (Clinical Trials)...
Location
Location
India , Pune
Salary
Salary:
Not provided
Suma Soft Pvt Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation in Life Science/Pharmacy preferred
  • candidates from other streams may also apply
  • Must have worked on CTA Review / Budgeting / CTMS (OnCore) / Invoicing / Financial Reconciliation for Trials
  • Domain Experience – 5+ Years
  • Leadership Experience – 2+ Years
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • CTA Review
  • Budgeting
  • CTMS (OnCore) tasks
  • Fulltime
Read More
Arrow Right

Sr. Team Lead / Team Lead / SME (Team Coach) – Clinical Trials (Calendar Building)

We’re hiring a Team Lead/SME to focus on building the Clinical Trials Calendar. ...
Location
Location
India , Pune
Salary
Salary:
Not provided
Suma Soft Pvt Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation in Life Science/Pharmacy preferred
  • candidates from other streams may also apply
  • Must have worked on Protocol Reading / Budgeting / CTMS (OnCore) / Invoicing / Financial Reconciliation for Trials
  • Domain Experience – 5+ Years
  • Leadership Experience – 2+ Years
  • Excellent communication and interpersonal skills
  • Fulltime
Read More
Arrow Right

Sr. Team Lead / Team Lead / SME (Team Coach) – Clinical Trials (Budgeting)

We seek a Team Lead/SME who specializes in Clinical Trials Budgeting. The role r...
Location
Location
India , Pune
Salary
Salary:
Not provided
Suma Soft Pvt Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation in Life Science/Pharmacy preferred
  • candidates from other streams may also apply
  • Must have worked on Protocol Reading / CTA Review / Budgeting / CTMS (OnCore) / Invoicing / Financial Reconciliation for Trials
  • Domain Experience – 5+ Years
  • Leadership Experience – 2+ Years
  • Excellent communication and interpersonal skills
  • Fulltime
Read More
Arrow Right

Team Lead, IT support APAC

As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepp...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment
  • Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship
  • Strong business acumen and know how to empower your team in their day-to-day stakeholder interactions
  • Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments
  • Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads
  • Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana
  • Fluent in English (written and spoken) with excellent, sharp communication skills
  • Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively
Job Responsibility
Job Responsibility
  • Lead & define success
  • Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals
  • People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR)
  • Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale
  • Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified
  • Deliver results & scale impact
  • Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service
  • Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows
  • Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery
  • Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy
  • Fulltime
Read More
Arrow Right

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
  • Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
  • Good organizational and team leadership skills.
  • Highly focused on business outcomes.
  • Seasoned knowledge of enterprise ticketing systems.
  • Seasoned knowledge of Managed Services products within the IT field.
  • Seasoned knowledge of data center and collocation products and services.
  • Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
  • Ability to work well under pressure and deal with changing circumstances.
  • Flexible and adaptable to meet the team’s needs.
Job Responsibility
Job Responsibility
  • Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
  • Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
  • May operate as any lower-level NOC Technician
  • responsible for assuming the workload and shift requirements for team if required.
  • Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
  • Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
  • Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
  • Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
  • Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
  • Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.
  • Fulltime
Read More
Arrow Right

Team Lead IT Support

As Team Lead IT Support, you will play a key role in ensuring seamless day-to-da...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
westwing.com Logo
Westwing Group SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as Technical Lead, IT Administrator or System Analyst for 3 to 5 years
  • Completed education in IT or related field
  • Direct experience administering Atlassian Cloud (Jira Service Management and Confluence), including service desk and space configuration
  • Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
  • Practical experience managing identity and access management across multiple SaaS platforms
  • Solid understanding of IT infrastructure, networking, and security fundamentals
  • Highly organised with strong prioritisation and documentation skills
  • Excellent analytical, problem-solving and communication skills
  • Capacity to travel sporadically to EU company locations
  • Fluency in written and spoken English
Job Responsibility
Job Responsibility
  • Act as technical escalation point for complex or non-standard IT issues
  • Lead, coach and foster strong collaboration within your IT support team
  • Ensure proper user accounts onboarding, access management, role changes and offboarding
  • Coordinate task allocation, workflows and operational coverage to ensure continuous IT and SaaS product support, covering access management and routine operational requests via IT service desk web portals
  • Support Atlassian Jira Service Management and Confluence, including service desk setup, request type configuration, automation rules and space creation
  • Identify and promote opportunities for automation and AI-assisted workflows to streamline IT and SaaS support operations
  • Implement improvements and solutions related to IT support based on business needs, in close collaboration with IT Administrators, Network Engineers and IT Security Specialists
  • Promote technology and process standardisation across IT support operations and ensure adherence to standards and access control models
  • Conduct ad-hoc operational reporting, including insights, plans and recommendations
  • Review IT asset software and hardware inventory and spare or stock levels across country locations
What we offer
What we offer
  • A high-performance culture built on trust, feedback and collaboration
  • An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
  • A flexible hybrid setup with ideally 3 office days per week
  • A competitive compensation package including salary, benefits, and equity
  • 30 days of paid holiday
  • A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food
  • Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands, 10% Family & Friends discount, plus special-occasion vouchers
  • Wellbeing support through mental health resources, sports memberships, and preventive care
  • Sustainable mobility options with discounted public transport and JobRad
  • Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
  • Fulltime
Read More
Arrow Right