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IT Systems & Support Specialist

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Robert Half

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Location:
United States , Charlotte

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Potential Responsibilities: Provide Tier 1/Tier 2 support across hardware, software, and cloud environments; Support Microsoft 365, Active Directory, and endpoint management tools; Troubleshoot user access, connectivity, and workstation issues; Assist with system upgrades, deployments, and technical projects; Maintain accurate documentation within ticketing platforms; Work closely with infrastructure, networking, and security teams. Ideal Background: Experience in IT support, desktop support, or systems administration; Knowledge of Windows environments and Microsoft technologies; Exposure to Azure, Intune, SCCM, or cloud platforms is a plus; Strong organizational and customer service skills; Ability to adapt quickly within fast-paced environments.

Job Responsibility:

  • Provide Tier 1/Tier 2 support across hardware, software, and cloud environments
  • Support Microsoft 365, Active Directory, and endpoint management tools
  • Troubleshoot user access, connectivity, and workstation issues
  • Assist with system upgrades, deployments, and technical projects
  • Maintain accurate documentation within ticketing platforms
  • Work closely with infrastructure, networking, and security teams

Requirements:

  • Experience in IT support, desktop support, or systems administration
  • Knowledge of Windows environments and Microsoft technologies

Nice to have:

Exposure to Azure, Intune, SCCM, or cloud platforms is a plus

What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 13, 2026

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