IT Systems & Support Specialist Job at Robert Half (Charlotte)

IT Support Specialist (Systems and Infrastructure)

The IT Support Specialist (Systems & Infrastructure) is a senior technical role ...

Location

United States , Indianapolis

Salary:

80000.00 - 85000.00 USD / Year

Shrewsberry & Associates

Expiration Date

Until further notice

Requirements

5+ years of experience in systems administration or advanced IT support
Associates degree or higher in Information Technology, Computer Science, or a related field and/or current CompTIA A+
Required Certification Network+, Security+ and/or CCNA
Strong experience with Microsoft 365, Azure AD, and Windows Server
Experience with virtualization, backups, patching, and infrastructure monitoring
Solid understanding of networking concepts (DNS, DHCP, VLANs, firewalls, VPNs)
Ability to troubleshoot complex technical issues independently
Strong documentation and communication skills
The successful candidate must be able to work independently, manage complex technical issues, and take ownership of systems administration responsibilities with minimal supervision
Weekends as needed

Job Responsibility

Administer and support Microsoft 365, Azure AD / Entra ID, and identity services
Manage Windows Server environments, virtualization, storage, and backups
Oversee patch management, system updates, and preventive maintenance
Monitor and support backup and disaster recovery systems, including testing restores
Support network infrastructure, including switches, firewalls, VPNs, and Wi-Fi (in coordination with MSP as needed)
Assist with endpoint management, Intune policies, device compliance, and security configurations
Support cybersecurity initiatives, vulnerability remediation, and compliance readiness (including CMMC)
Serve as the primary escalation point for Tier 2 helpdesk issues
Assist with complex end-user issues when standard troubleshooting is insufficient
Coordinate with the MSP on Tier 4 issues, cybersecurity events, and major infrastructure changes

IT Systems Support & Documentation Specialist (SharePoint)

Location

Poland

Salary:

80.00 - 120.00 PLN / Hour

Devire

Expiration Date

Until further notice

Requirements

Mastery of Sharepoint and Sharepoint platform-specific tools
Expertise in preparation and distribution of systems and projects documentation
Exceptional collaborative skills
Versatility in technologies and platforms
Experienced in preparing meetings, documentation, managing correspondence and typing in data into electronic systems
Proficient in using MS Office tools and office automation
Basic knowledge of ICT terminology and concepts
Knowledge of data manipulation tools and scripting
Systematic worker
Ability to communicate clearly with technical and non-technical audiences

Job Responsibility

Preparing, printing, and distributing systems and projects documentation
Registering formal documents in electronic systems
Providing operators support to software system users
Managing correspondence and its register
Producing reports
Filling out databases based on paper documents or other electronic repositories
Testing the systems
Correcting and cleansing the content of electronic repositories

What we offer

Additional benefits package (medical healthcare, sports membership, etc.)

IT Systems & Network Support Specialist

We are seeking a skilled IT Systems & Network Support Specialist to join our tea...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong networking fundamentals: TCP/IP, DNS/DHCP, VLANs, routing, VPN, Wi‑Fi troubleshooting
Multi-site support experience and ISP coordination
Solid ticketing discipline (Zendesk preferred): clear notes, prioritization, escalation, SLA awareness
Server maintenance: Windows Server basics (patching, services, file/print, permissions, backups/restore awareness)
Storage fundamentals (file shares, NAS/SAN basics, access permissions, backup awareness)
Microsoft 365 administration: user lifecycle, Exchange/Teams basics, licensing, access management
Application and device deployment via Intune and Jamf (application packaging, policy deployment, device provisioning)
Ability to write clear change documentation (impact, steps, validation, rollback)
Comfortable leading small rollouts (network changes, device refreshes, app deployments, etc.)

Job Responsibility

Deliver reliable support and maintenance for core infrastructure: network, server, and storage systems, ensuring stability and end-user satisfaction
Troubleshoot and resolve issues related to TCP/IP, DNS, DHCP, VLANs, routing, VPNs, and Wi-Fi across multiple business sites
Manage ticketing efficiently using Zendesk or similar tools, including clear documentation, proper prioritization, escalation, and adherence to SLAs
Coordinate with Internet Service Providers (ISPs) for circuit installs, outages, and upgrades impacting multiple locations
Perform basic Windows Server maintenance (patching, managing services, file/print permissions, backup/restore procedures)
Support storage infrastructure (file share/NAS/SAN administration, access permissions, backup awareness)
Administer Microsoft 365 (user lifecycle, Exchange/Teams, licensing, access management)
Deploy and manage devices and applications via Intune and Jamf, including packaging, policy enforcement, and device provisioning
Develop clear technical change documentation for rollouts, including impact analysis, rollback, and validation steps
Lead and execute smaller-scale rollouts (network configuration changes, hardware refreshes, application deployments) with minimal supervision

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

It Support Specialist I / Help Desk/Desktop Support Analyst

The IT Support Specialist I serves as the frontline point of contact for all tec...

Location

United States , Los Angeles

Salary:

75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in a high-volume help desk or IT support environment
Strong proficiency supporting Microsoft Office applications and Windows operating systems
Experience troubleshooting software applications and end-user technical issues
Ability to manage a high volume of support requests (25–35 incidents per day)
Excellent communication, customer service, and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Strong organizational skills with the ability to manage multiple priorities

Job Responsibility

Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
Assist with software deployments, system updates, and testing efforts as needed
Contribute to knowledge base documentation and process improvements
Maintain a high level of customer service and professionalism in all interactions
Collaborate with cross-functional IT teams to support ongoing projects and initiatives

What we offer

Comprehensive benefits package including medical, dental, and vision coverage
Retirement plan with employer contributions and profit-sharing opportunities
Paid time off including vacation, sick leave, and personal days
Overtime eligible

Fulltime

New

It Support Specialist

We are looking for a detail-oriented IT Support specialist to provide dependable...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in IT support, help desk, or desktop support roles within a business environment
Working knowledge of Cisco routers, Cisco technologies, and core networking concepts
Experience supporting Aruba switching platforms in a production setting
Familiarity with firewall administration, including Palo Alto Firewall and Palo Alto Networks technologies
Practical experience with Microsoft platforms and Active Directory administration
Understanding of backup technologies, computer hardware support, and system configuration practices
Ability to troubleshoot technical issues methodically and communicate solutions clearly to users and stakeholders

Job Responsibility

Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment
Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity
Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution
Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments
Assist with backup processes and recovery readiness to help protect business-critical systems and information
Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment
Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems
Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

New

Tier 1 & 2 IT Support Specialist

We’re looking for a hands-on IT Support Specialist who can keep our internal use...

Location

United States , Portland

Salary:

65000.00 - 75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Experience in Tier 1/2 IT Support or Help Desk environments
Hands-on experience with Entra ID and Intune
Strong troubleshooting skills across Windows environments (macOS a plus)
Experience supporting internal business applications (ERP, CRM, or SaaS platforms)
Ability to coordinate with vendors and manage escalations effectively
Strong communication skills—able to translate technical issues into plain English
Ability to prioritize in a fast-paced, user-facing environment
2+ years of IT support experience
Hands-on experience supporting a core business platform (ERP, CRM, or SaaS)
Experience working with third-party vendors to troubleshoot and resolve issues

Job Responsibility

Provide Tier 1 & 2 support for internal users (deskside + remote)
Troubleshoot hardware, software, and basic network issues quickly and effectively
Manage users, access, and permissions within Entra ID (Azure AD)
Support device deployment, configuration, and policy management with Microsoft Intune
Image, configure, and maintain laptops and mobile devices
Act as the SME for core business applications, troubleshooting issues and driving improvements
Work closely with external vendors to resolve application issues and ensure system reliability
Document solutions, processes, and recurring issues

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

New

It Support Specialist

We are looking for an IT Support Specialist to provide dependable technical assi...

Location

United States , New Jersey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience providing Level 2 IT support in a help desk, desktop support, or similar technical environment
Strong working knowledge of Microsoft Windows and the ability to troubleshoot desktop-related issues efficiently
Experience supporting Microsoft 365 products and services in a business setting
Familiarity with service desk ticket management and maintaining accurate support documentation
Basic network troubleshooting skills, including identifying common connectivity and hardware issues
Ability to deliver excellent customer service while supporting users with varying levels of technical knowledge
Exposure to Windows Server support is preferred
Experience with ConnectWise Manage, Automate, or Control is preferred but not required

Job Responsibility

Deliver technical support for users both remotely and at client locations within a reasonable local travel radius
Resolve issues involving Windows desktops, user workstations, and common operating system problems
Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance
Investigate and remediate malware, virus, and other endpoint security incidents
Assist with Windows Server problem resolution and perform basic repair or support tasks
Perform entry-level network setup and diagnostic work
Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up
Communicate clearly with users, prioritize issues appropriately, and escalate concerns when needed

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

IT Support Specialist

We are seeking an experienced IT Support Specialist to provide frontline technic...

Location

United States , Everett

Salary:

Not provided

MMC Group LP

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience supporting enterprise IT environments
Strong experience with Windows desktop configuration and troubleshooting
PC hardware installation and repair
Desktop and peripheral troubleshooting
Mobile device support for iOS and Android
Microsoft Office applications
Enterprise audio/visual conferencing systems
Experience working within ITSM or ticketing environments
Strong organizational and documentation skills
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Analyze, prioritize, troubleshoot, and resolve technical incidents and service requests using approved ITSM systems and processes
Provide desktop support for hardware, software, mobile devices, printers, peripherals, and enterprise applications
Install, configure, deploy, maintain, and troubleshoot Windows desktop environments and end-user equipment
Support audio/visual equipment and conferencing technologies for meetings and presentations
Assist with onboarding and offboarding activities including workstation setup, equipment deployment, and user support
Maintain accurate ticket documentation, asset tracking records, and technical support documentation
Coordinate with internal IT teams and approved vendors to support equipment repairs and maintenance activities
Support technology lifecycle management including inventory tracking, equipment refreshes, and device replacements
Assist operational teams with technical equipment support in warehouse and distribution environments
Escalate unresolved technical issues appropriately while maintaining ownership through resolution

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Select Country

IT Systems & Support Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?