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Chemist Warehouse Logo Chemist Warehouse · IT - Administration

IT Systems Support Officer

New Zealand Employment contract · Job Posted January 20, 2026
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Job Description

We are seeking an experienced IT Systems Support Officer to join our Application Support team, supporting region-specific systems for the Chemist Warehouse New Zealand business. In this role, you will provide second-level application support to our retail stores and internal teams, helping ensure our IT systems remain secure, stable, scalable, and resilient. Working closely with technical and business stakeholders, you will play a key role in maintaining and improving the delivery of IT services across New Zealand. This position is essential to ensuring timely, high-quality support and driving continuous improvement across our core IT platforms.

Job Responsibility

  • Provide second-level support for New Zealand-specific IT applications and systems
  • Troubleshoot, diagnose, and resolve application and system issues in a timely manner
  • Work closely with stores, internal teams, vendors, and technical stakeholders
  • Monitor system performance and proactively identify potential issues
  • Assist with system enhancements, upgrades, and deployments
  • Maintain documentation, processes, and knowledge bases
  • Contribute to improving system stability, scalability, and resilience
  • Ensure support services meet agreed service levels and quality standards

Requirements

  • Proven ability to understand, support, and troubleshoot complex IT systems
  • Strong customer service skills with a focus on delivering timely, high-quality support
  • Excellent technical and problem-solving capabilities
  • Ability to interpret business and technical requirements
  • Experience following documentation procedures and standards
  • Ability to produce clear, accurate documentation aligned with organisational templates and guidelines

Nice to have

  • Previous experience in application support or software development
  • Basic SQL skills and an understanding of relational databases
  • Familiarity with IT security fundamentals and common protocols
  • Exposure to ITIL service management practices and PMO frameworks
  • Experience using service management tools such as ServiceNow
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