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We're seeking an enthusiastic mid-level IT Systems Specialist to join our growing team. This role will join our small but high-impact IT team in our growing organization, providing frontline support and assistance to our team members in the office and remotely. This role includes 3-4 in-office days each week, depending on what's happening around the studio. Onsite support is especially valuable during high-traffic days like team offsites, social events, and other moments when our teams gather in person. The ideal candidate is ready to dive in, learn on the job, and grow with our company. If you're passionate about technology, eager to grow your IT skills, work with cutting-edge tech, collaborate with a supportive team, and help create exciting games, we want to hear from you!
Job Responsibility:
Be our frontline support by independently providing friendly and efficient day-to-day hardware and software support to Second Dinner team members both remotely and in office
Manage and troubleshoot core tools and services
Field support needs for both MacOS and Windows PC environments
Oversee our MDM platforms and mobile devices
Maintain hardware and software inventories
Document IT processes and create user guides
Support and work with the IT team to implement automation initiatives in the IT department
Collaborate and support the IT Manager and Security & Compliance Manager on various strategic projects
Stay current with IT best practices and emerging technologies
Requirements:
Understanding of IT infrastructure and support processes
Familiarity with common business software and SaaS applications
Working knowledge of both MacOS and Windows operating systems
Experience with basic troubleshooting and problem-solving in Mac and PC environments
Experience in a helpdesk or customer support role
Strong interpersonal and communication skills
A friendly, patient, and service-oriented attitude
Excellent problem-solving abilities and attention to detail
Eagerness to learn and grow in an IT role
Ability to work both independently and as part of a team
Flexibility to respond to occasional on-call duties
Ability to carry and lift up to 25 lbs for shipping and receiving equipment
Nice to have:
Experience with any of our specific tools (Okta, Google Workspace, Slack, etc.)
Basic understanding of networking concepts
Familiarity with IT security best practices
Knowledge of mobile device management (MDM) systems
What we offer:
Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
401(k) contribution with no waiting period
16 weeks paid parental leave with no waiting period
Home office improvement bonus
Paid Vacation & Sick time
Up to 10 BetterHelp sessions covered each benefits plan year
Company Winter Holiday shutdown (Dec 25-Jan 1)
Company Summer Holiday shutdown (week of July 4)
Company Events - In-person all-hands gathering, and virtual events throughout the year