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Whatnot Logo Whatnot · IT - Administration

IT Systems & Ops Engineer

United States, Los Angeles, CA, Phoenix, AZ 120000.00 - 140000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office. This role combines hands-on user support with systems administration, process improvement, and automation—ensuring employees have seamless access to tools and support from onboarding through offboarding. You'll work closely with senior IT engineers and cross-functional stakeholders to maintain high service standards, enforce SLAs, and contribute to strategic initiatives like our JSM migration, Gleanbot AI deployment, and device enforcement.

Job Responsibility

  • Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores
  • Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
  • Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
  • Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
  • Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
  • Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
  • Travel periodically to other offices or company events to provide onsite support
  • Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
  • Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence

Requirements

  • Hands-on Okta administration including user provisioning, SSO configuration, group management, and app assignments
  • Google Workspace administration including user management, groups, Drive administration, and security settings
  • Jira Service Management (or similar ticketing platforms like Zendesk, Freshservice, ServiceNow) with demonstrated SLA management
  • Slack and Zoom administration for user management and configuration
  • Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements
  • Proven ability to meet and maintain SLAs in a support queue environment
  • Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
  • macOS support expertise including troubleshooting, configuration, and user training
  • Understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth)
  • Strong written and verbal communication skills for user-facing support across all levels including executives
  • Detail-oriented with excellent organizational and documentation skills

Nice to have

  • Familiarity with access management platforms like Lumos
  • Experience with MDM systems (Kandji, Jamf, Intune) and device compliance
  • Knowledge of security and privacy tools (Verkada, Nightfall, Proofpoint preferred)
  • Understanding of networking basics including Wi-Fi troubleshooting, VPN, cloud-based SD-WAN (Cisco Meraki)
  • Experience with Atlassian products (Jira, Confluence)
  • Prior work in fast-growing tech companies or startups
  • Experience supporting remote and distributed teams
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