IT Systems Manager

• Provide Tier 1 & Tier 2 IT support (remote and deskside) across our Cape Town and Johannesburg offices and remote locations
• Manage and maintain IT infrastructure, including networks, servers, and end-user devices
• Ensure IT security compliance across all systems and equipment
• Support associates with IT service requests and ensure timely resolution via ticketing systems
• Manage moves, adds, and changes (new hires, leavers, transfers, office moves)
• Install, configure and maintain IT equipment (laptops, mobiles, AV tools, servers, networking)
• Manage wired and wireless corporate networks (guest and associate)
• Administer Microsoft 365 services and user access (ID creation, permissions)
• Maintain disaster recovery and business continuity tools and plans
• Manage IT support mailboxes and ensure SLA adherence
• Oversee third-party suppliers and approve invoices
• Maintain telephony systems, AV setups, and meeting room technology
• Ensure backup policies are adhered to across devices
• Support regional IT projects and provide onsite coverage when required
• Continuously develop technical skills and contribute to the wider IT team

• Experience in desktop and server support environments (physical, virtual, and cloud-based)
• Strong customer service experience with a user-focused mindset
• Experience supporting enterprise IT infrastructure and operations
• Project management experience or exposure desirable
• Familiarity with IT security standards and corporate policies
• Strong communication skills (verbal and written)
• Proactive, reliable, and solutions-oriented
• Ability to work independently and within a team
• Strong troubleshooting and problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Innovative mindset with continuous improvement approach

Project management experience or exposure desirable