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The ideal candidate will be able to work independently as well as collaboratively with others in the department. With keen troubleshooting skills, be able to resolve issues with minimal support and collaborate when necessary, have a positive countenance and be a contributor to the overall objectives of the IT Group. Additionally, understands the importance of discretion with regards to critical corporate information including PII and Client information. Cybersecurity and networking across multiple office locations is a requirement.
Job Responsibility:
Install and configure Microsoft Windows 10 and Windows 11
Work with Active Directory and Windows Server 2019
Install and configure Microsoft 365 products
Troubleshoot software and network issues as needed
Familiar with MFA and Password Managers
Test and evaluate software as needed
Maintain and clean computers as needed
Setup and configure new and repurposed computers
Troubleshoot Printer and Plotter issues
Work with service providers as necessary
Have familiarity with Network systems and devices, Including Cisco Routers, Meraki Switches, Firewalls and VPN’s
Maintain and update Asset Inventory records
Setup accounts and resolve licensing issues
Maintaining license expiry dates
Other duties and responsibilities as assigned
Asset management for multiple offices
Requirements:
Has 3-5 years’ experience in a desktop support role
2-3 years' experience with Cybersecurity and/or applicable education/certifications
Possess strong troubleshooting skills
Demonstrate intermediate knowledge of computer hardware and software
Be able to learn and evolve knowledge and skills
Stay up to date on Trends and Best Practices in Information Technology
Nice to have:
Sonicwall Firewall experience is a plus
What we offer:
Positive team environment
Competitive salaries
Flexible schedules
Growth opportunities
Training and professional development
Health, dental, and vision insurance
401(k)
Life, long-term disability, and short-term disability insurances