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We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations.
Job Responsibility:
Act as the first point of contact for technical issues raised across the business
Providing support via phone, email, and our ticketing system
Delivering on site assistance to our Foxtons front offices
Play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively
Contributing to the smooth running of our IT operations
Requirements:
Enthusiastic and customer-focused
Provide timely resolutions to user issues via phone, email, and ticketing system
Administer and manage user accounts and permissions within Active Directory
Support and troubleshoot in house CRM software
Deliver a high standard of professional customer service both remotely and face to face
Accurately log and document all issues, actions, and resolutions
Manage and administer mobile devices and the telephony network
Identify trends through data analysis to support effective Problem Management
Liaise with external vendors and third party providers when necessary
Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure
Build, configure, and deploy laptops and end user hardware
Diagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devices
Perform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance