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IT Systems Engineer

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ABL

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Location:
Brazil, Sao Paulo ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Working as a core member of our IT infrastructure team, you will provide 3rd line technical support. Working closely with our Service Desk and Infrastructure teams, you will be responsible for maintaining and managing our IT infrastructure to ensure that our colleagues have access to efficient and best-in-class IT services. You will also contribute to the development and evolution of ABL Group's IT posture. This position will support ABL Group staff across all of our regions where we operate.

Job Responsibility:

  • Proactively maintain our Azure Cloud Infrastructure platform
  • Monitor and maintain our backup and restore procedures and ensure they are in line with our policy
  • Monitor escalated incidents to ensure SLAs are met
  • Identify problems and trends to proactively prevent future incidents
  • Diagnose and troubleshoot technical issues, including account setup, user desktops / laptops, system, and network configuration, both remote and local
  • Promote collaboration within the team and ensure service desk procedures are followed
  • Provide continual coaching & mentoring of technical and customer service skills
  • Research and identify solutions to software and hardware issues
  • Install, configure, and support Windows operating system and Microsoft Office applications
  • Ask internal customers targeted questions to quickly understand the root of the problem
  • Provide technical and training to internal customer upon setup completion
  • Maintain and use the company IT ServiceDesk logging system, ensuring all calls are up to date and prioritised accordingly so that SLAs are met
  • Talk staff through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Own critical problems and ensure handovers are in place to ensure continuity of work across regions
  • Lead or support all prioritised project work in collaboration with other team members across the Group
  • Assist in ensuring that the documentation of IT Services is accurate and maintained regularly
  • Maintain confidentiality of company data and systems

Requirements:

  • ITIL Foundation (v3 or 4)
  • Advanced Desktop and Server support skills with Azure Cloud
  • Active Directory / Windows 10 / Office 365 / SharePoint / MS Teams experience
  • Experienced in on-prem to cloud application management
  • Expertise in global on-premises or cloud networking and security device management and configuration including, but not limited to, telephony, LAN/WAN (MPLS, SDWAN, etc) firewall management, etc.
  • Expert level technical experience in Azure Cloud, through design, implementation, and ongoing management
  • Expert level understanding of Data Management principles and Azure storage solutions
  • Knowledge of software design principles, languages, and architecture models
  • Fluent in English
  • Right to live and work in Brazil

Additional Information:

Job Posted:
December 14, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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