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It Systems Engineer I

United States, Tampa · Job Posted May 04, 2026
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Job Description

IT Systems Engineer I is an entry–level position that operates using established procedures and works under immediate supervision. IT Systems Engineer I assists other engineers in maintaining the corporate local area network (LAN) environment and providing end user technical support for desktops, applications, servers and general LAN problems. Additional emphasis is placed on technical training, understanding customer service in a corporate environment and general BST Global processes.

Job Responsibility

  • Provide first-level support for end user issues related to the enterprise desktop and network environment
  • Use established procedures to install, test, and configure desktop and server operating system environments and data and voice network infrastructure
  • maintain and track software and hardware asset information for the organization
  • maintain peripherals, e.g., printers and video display equipment connected to the network
  • Develop end user FAQ-style documentation for general IT support and questions
  • Assist in assigning, managing, and deleting user accounts, groups and systems in a Microsoft Windows Active Directory environment
  • Perform additional related duties as assigned

Requirements

  • Associate of Science degree in computer science or another technology-related field
  • 1–3 years of industry or academic experience supporting Microsoft Windows-based infrastructure, including PCs, servers, and network-related peripherals
  • Working knowledge of Microsoft Windows desktop operating systems, including Windows 11
  • Hands-on experience supporting and troubleshooting Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
  • Experience troubleshooting and repairing Intel-based desktop and server hardware (PC support)
  • Understanding of network utilities and services, such as DNS, DHCP, TCPIP, TELNET, RDP and WINS
  • Understanding of remote access technologies, such as VPN, SSL, and Remote Desktop and its authentication techniques
  • Customer service oriented, good communication skills, considerate, cooperative and the ability to interact with a wide variety of personalities at all corporate levels

Nice to have

  • Bachelor’s degree
  • Microsoft Windows Server or Windows Desktop Product certifications (MCP) preferred
  • CompTIA Network+ certification or Cisco CCENT certifications (network specialty only) preferred

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