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Robert Half Logo Robert Half · IT - Administration

IT Systems Analyst

United States, Atlanta · Job Posted May 29, 2026
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Job Description

A growing international real estate organization is seeking an IT Systems Analyst to join its expanding IT support team. This is an excellent opportunity for a motivated and customer-focused IT detail oriented who enjoys working in a fast-paced Microsoft environment supporting both Mac and PC users. This role offers a hybrid schedule with approximately 4 days onsite in the Vinings area. The IT Systems Analyst will provide Tier 1 technical support for a nationwide user base across multiple offices. The ideal candidate is a self-starter with strong communication skills, excellent troubleshooting ability, and experience supporting Microsoft 365 environments. You’ll work closely with infrastructure and support teams while assisting with major initiatives including Microsoft Exchange migrations, onboarding, hardware deployment, and end-user support.

Job Responsibility

  • Provide Tier 1 support for hardware, software, mobile devices, and network-related issues
  • Support Windows 11, Mac OS, iPhones, iPads, and Microsoft 365 applications
  • Assist with onboarding/offboarding, account provisioning, and equipment deployment
  • Troubleshoot issues related to: Outlook, Teams, SharePoint, OneDrive, Printers and peripherals, Citrix access, VoIP platforms
  • Manage and resolve support tickets in a high-volume environment
  • Maintain onsite inventory and track IT equipment
  • Create and maintain technical documentation and user training materials
  • Perform software installations, updates, and maintenance
  • Escalate complex issues to senior IT staff when necessary
  • Assist with a large-scale migration from on-prem Exchange to Microsoft 365

Requirements

  • 2+ years of IT support or help desk experience
  • Experience supporting: Windows and Mac environments
  • Microsoft 365/O365
  • Active Directory
  • Mobile devices (iPhone/iPad)
  • Basic networking and troubleshooting
  • Strong customer service and communication skills
  • Ability to prioritize and manage multiple tickets simultaneously
  • Comfortable supporting both remote and onsite users

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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