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IT Systems Analyst

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Robert Half

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Employment contract, B2B

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Salary:

Not provided
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Job Description:

A growing organization is seeking an IT Systems Analyst to provide hands-on, Tier 1 support across a dynamic end-user environment. This role is ideal for a self-starter who thrives in a fast-paced setting, supporting a mix of Mac and PC users while helping drive onboarding, troubleshooting, and day-to-day IT operations.

Job Responsibility:

  • Provide Tier 1 support for hardware, software, mobile devices (iOS), and network-related issues
  • Troubleshoot and resolve high-volume tickets across Windows, Mac OS, and Microsoft 365 environments
  • Support new permanent onboarding, including account setup and equipment provisioning
  • Manage user accounts in Active Directory and assist with offboarding processes
  • Perform software installations, system updates, and routine maintenance
  • Maintain IT inventory and documentation
  • Deliver basic end-user training and create support materials
  • Escalate complex issues to senior IT staff as needed

Requirements:

  • 2+ years of IT support or help desk experience
  • Strong experience with Microsoft 365 (Outlook, Teams, SharePoint, etc.)
  • Familiarity with Windows 11, Mac OS, Active Directory, and mobile device support
  • Experience with ticketing systems and troubleshooting peripherals (printers, VoIP, etc.)
  • Strong communication and organizational skills
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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