IT Systems Analyst, Robert Half

Robert Half

Location:
United States, Oakland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The IT Systems Analyst plays a key role in shaping how employees interact with technology across the organization. This hybrid position combines systems analysis, technical support, user enablement, and service improvement to ensure IT solutions are reliable, user-friendly, and aligned with business needs. In this role, you'll collaborate with end users, IT colleagues, and business teams to optimize system performance, improve service delivery, and enhance the overall user experience.

Job Responsibility:

Business & Systems Liaison: Partner with stakeholders to identify challenges and translate them into technical or process improvements
IT Training & Enablement: Design and deliver training programs that drive adoption of IT systems and improve efficiency
Knowledge Management: Create user-facing documentation such as knowledge base articles, process guides, and training materials
System & Service Analysis: Monitor ITSM data, system performance, and usage trends to identify recurring issues and opportunities for optimization
Problem Management: Conduct root cause analysis and recommend long-term solutions for complex technical issues
Continuous Improvement: Support service review processes and lead initiatives that improve usability, automation, and overall user satisfaction
Requirements Gathering: Capture business requirements for new features, enhancements, and service offerings
Change Enablement: Contribute to rollouts by preparing communication, training, and support resources
System Testing & Validation: Assist in user acceptance testing (UAT) to ensure system changes align with business needs
Technical Support: Provide tier 1 and 2 support for escalated issues, documenting and triaging as appropriate
Vendor Coordination: Collaborate with third-party providers for system delivery, support, and infrastructure services
IT Governance: Promote adherence to IT policies, standards, and best practices
Project Participation: Engage in cross-functional IT initiatives, representing the end-user perspective

Requirements:

Bachelor's degree in a technology-related field, or equivalent experience
5+ years in IT systems analysis, technical support, service delivery, or vendor management
Strong ability to translate technical issues into business-focused solutions
Proven track record designing and delivering IT training
Experience driving process improvements or service optimization
Familiarity with ITSM tools (e.g., ServiceNow, Jira, Zendesk, Freshservice)
Hands-on experience with: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Identity & access management (Active Directory, Microsoft Entra ID)
Device lifecycle/endpoint management (Intune, Autopilot)
Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)
Contact center platforms (e.g., Genesys, Five9, 8x8, NICE inContact)
Strong interpersonal and communication skills
Excellent documentation and reporting skills

Nice to have:

ITIL certification (v3 or v4) preferred
Microsoft 365 or similar technical certifications a plus

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

IT Systems Analyst