IT Systems Analyst

The IT Systems Analyst, reporting to the Associate Vice President of Information Technology & Operations, serves as a primary on-site IT resource for UWTSA. This role is responsible for delivering hands-on technical support across the organization, ranging from day-to-day user support to troubleshooting, system administration, and basic network support. This individual performs a wide range of Information Technology tasks to ensure the reliable delivery of technology services with minimal disruption to business operations. Responsibilities include proactively monitoring and supporting systems; coordinating, assisting, and training staff in the use of computer hardware, software, and peripherals; and utilizing diagnostic tools to support IT projects and resolve technical issues. The IT Systems Analyst operates independently with minimal supervision, supporting day-to-day IT operations and maintaining effective support workflows. This role requires strong analytical thinking and sound technical judgment to troubleshoot issues, determine appropriate solutions, and escalate when necessary. The position also includes coordination of vendors and facility-related activities to help maintain a functional and efficient workplace environment. This role is ideal for a hands-on IT professional who enjoys supporting end users, solving technical problems, and contributing to a well-functioning office environment.