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Ergo Logo Ergo · IT - Administration

IT Systems Administrator

Ireland, Dublin · Job Posted January 17, 2026
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Job Description

Ergo are seeking an IT Systems Administrator for a hybrid role in Dublin city centre. The successful candidate will join our market-leading team of Engineers supporting a vital public service. Working with Ireland’s current Microsoft Partner of the Year in an ITIL environment you will learn form some of the best in the business while developing your own technical skills.

Job Responsibility

  • Provide first and second line IT support to users, both onsite and remotely
  • Assist in the administration and day-to-day support of Windows Server, Windows 10/11, and Microsoft 365 services
  • Support user lifecycle processes (joiners, movers, leavers) and assist with identity and access management tasks across Active Directory and Microsoft 365
  • Apply security patching to servers and endpoints in line with established procedures
  • Assist with backup and recovery activities and basic restore operations
  • Assist with endpoint and device management using Microsoft Intune, including device enrolment and basic policy assignment
  • Use an ITSM/ticketing system to manage incidents, requests, and changes
  • Respond to system alerts and monitoring notifications, escalating issues in line with operational procedures
  • Maintain technical documentation and how-to guides
  • Work closely with senior engineers to support infrastructure operations and service delivery

Requirements

  • 2+ years in a similar role (IT Engineer, L2 Helpdesk, Systems Engineer)
  • Good working knowledge of Windows Server and Windows 10/11 environments
  • Hands-on experience with Active Directory and Group Policy fundamentals
  • Experience supporting Microsoft 365 services, including Exchange Online and basic Intune administration
  • Basic understanding of networking concepts such as IP addressing, DHCP, and DNS
  • Exposure to virtualisation platforms such as Hyper-V or VMware
  • Familiarity with patching processes for servers and endpoints
  • Experience using a ticketing or ITSM system (for example ServiceNow or similar)

Nice to have

  • Citrix
  • Microsoft System Center tools (SCCM, SCOM, SCVMM)
  • Basic scripting experience (e.g. PowerShell)
  • Certifications: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or CompTIA Network+ (preferred but not required)

What we offer

  • pension
  • health insurance
  • lots of Annual Leave
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