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Ergo are seeking an IT Systems Administrator for a hybrid role in Dublin city centre. The successful candidate will join our market-leading team of Engineers supporting a vital public service. Working with Ireland’s current Microsoft Partner of the Year in an ITIL environment you will learn form some of the best in the business while developing your own technical skills.
Job Responsibility:
Provide first and second line IT support to users, both onsite and remotely
Assist in the administration and day-to-day support of Windows Server, Windows 10/11, and Microsoft 365 services
Support user lifecycle processes (joiners, movers, leavers) and assist with identity and access management tasks across Active Directory and Microsoft 365
Apply security patching to servers and endpoints in line with established procedures
Assist with backup and recovery activities and basic restore operations
Assist with endpoint and device management using Microsoft Intune, including device enrolment and basic policy assignment
Use an ITSM/ticketing system to manage incidents, requests, and changes
Respond to system alerts and monitoring notifications, escalating issues in line with operational procedures
Maintain technical documentation and how-to guides
Work closely with senior engineers to support infrastructure operations and service delivery
Requirements:
2+ years in a similar role (IT Engineer, L2 Helpdesk, Systems Engineer)
Good working knowledge of Windows Server and Windows 10/11 environments
Hands-on experience with Active Directory and Group Policy fundamentals
Experience supporting Microsoft 365 services, including Exchange Online and basic Intune administration
Basic understanding of networking concepts such as IP addressing, DHCP, and DNS
Exposure to virtualisation platforms such as Hyper-V or VMware
Familiarity with patching processes for servers and endpoints
Experience using a ticketing or ITSM system (for example ServiceNow or similar)
Nice to have:
Citrix
Microsoft System Center tools (SCCM, SCOM, SCVMM)
Basic scripting experience (e.g. PowerShell)
Certifications: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or CompTIA Network+ (preferred but not required)