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As an IT System Engineer at Island, you’ll play a crucial role in keeping our IT operations running smoothly, ensuring employees have the technical support they need to be productive. Your day-to-day will involve providing IT support to our team across MacOS, Windows, Google Suite, Microsoft 365, and Azure environments. You’ll troubleshoot and resolve issues, manage user accounts with Okta and Azure AD, and ensure security with tools like Crowdstrike. You’ll take part in key IT and Security projects, and assist with employee onboarding/offboarding, system upgrades, hardware setups, such as networking gear, Zoom rooms and more. You’ll also handle help desk tickets, monitor system performance, and document processes to improve efficiency.
Job Responsibility:
Implement security controls and monitor systems performance to ensure high levels of availability, and scalability
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation
Assist IT Support troubleshooting, problem-solving, and providing technical support to end-users, managing team resources including allocation and utilization
Drive global standardization of IT tools, processes, and documentation
Optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Crowdstrike, Cisco Meraki
The role includes engineering support, Tier-2 to our support team, provide technical support to end-customers and assist with resolving IT-related problems, along with project execution
Requirements:
3-5 years of experience in IT systems support (AD, Google WS, M365, Jira, Confluence, Mail security, EDR, Zoom rooms)
Managing a cross-platform endpoint environment (Mac, Windows, Linux)
Proven knowledge of IT infrastructure, including networks, servers, and cloud technologies - Having an automation-first mindset
Excellent problem-solving and analytical abilities
Experience with system monitoring, troubleshooting, and security management
Strong communication skills to coordinate teams and with stakeholders
Problem-solving mindset with a focus on continuous improvement
Excellent communication and interpersonal skills
Industry certifications (e.g., ITIL, MIcrosoft, Okta Certified Administrator)
Strong interpersonal and communication skills
Familiarity with automation tools like Okta Workflows, scripting (Bash/Python/PowerShell), or RPA
Experience working in ISO27001/SOC2-compliant environments
Ability to manage multiple projects and priorities in a fast-paced environment