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We are looking for a proactive and skilled IT System Administrator to manage and support our organization's IT infrastructure. The role involves handling hardware and software installations, system configurations, troubleshooting, and providing frontline IT support to employees.
Job Responsibility:
Manage and monitor system infrastructure including servers, networks, and firewalls
Administer and maintain Active Directory for users, groups, and domain management
Perform and verify backups, ensuring quick data recovery when required
Troubleshoot networking issues across LAN, WAN, and VPN connections
Configure and maintain hardware and software firewalls for secure access
Ensure uptime and performance of servers including file, web, and database servers
Provide technical support for login issues, access permissions, printers, and end-user systems
Resolve system incidents such as low disk space, network failures, and hardware breakdowns
Maintain system security through antivirus, patches, and updates
Document IT processes, issues, and resolutions for internal knowledge sharing
Requirements:
Strong knowledge of hardware vs. software, RAM vs. ROM, and operating systems (Windows/Linux/macOS)
Understanding of IP addressing (IPv4 & IPv6), DNS, and network troubleshooting
Hands-on with Active Directory, user/group management, and account troubleshooting
Knowledge of backup types (full and incremental) and data restoration methods
Clear understanding of LAN, WAN, VPN, switches, routers, and firewalls
Ability to manage different server types and troubleshoot connectivity issues
handling login failures, folder access, internet downtime, and system errors
Strong communication skills to explain technical issues in simple terms and handle user frustrations empathetically
Willingness to continuously learn and grow in IT support and administration