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We are looking for an IT System Administrator to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood’s computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes.
Job Responsibility:
Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person
Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux)
Manage user accounts and permissions in Intune, Jamf and Okta
Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX)
Deliver field support services across the organization’s remote buildings and offices, ensuring uninterrupted IT operations and timely resolution of on-site issues using the company's car
Assist in onboarding and offboarding employees, ensuring proper IT setup
Maintain IT documentation, including troubleshooting guides and knowledge base articles
Stay updated with emerging technologies and IT support best practices
Ensure information security policies are adhered to and assets are properly managed
Collaborate with external and internal partners to coordinate technical projects and system optimizations
Requirements:
University or Postgraduate Degree in Computer Science, Information Technology, or related field
1-2 years of experience in an IT support role
Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux)
Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory
Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN)
Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk)
Strong problem-solving ability and a customer-oriented approach
Excellent written and verbal communication skills in English & Greek
Ability to work independently and manage multiple tasks effectively
What we offer:
Attractive remuneration package
Ticket restaurant card
Private Medical & Life Insurance from day #1
Access to an online mental health platform with unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches