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We’re looking for a Level 1-2 IT System Administrator to keep our Windows endpoints reliable, secure, and up to date, while assisting with server operations and Hyper‑V tasks. You’ll handle daily support for Windows 10/11 laptops, software deployment and patching using ManageEngine tools (e.g., Endpoint Central, Patch Manager Plus) or comparable platforms, and collaborate with senior engineers on Windows Server, Active Directory, and Hyper‑V administration. This role suits someone with strong customer service skills, solid troubleshooting, and a security‑first mindset.
Job Responsibility:
Provision, image, and deploy Windows 10/11 laptops
join devices to AD/Entra
configure encryption, VPN, Wi‑Fi
Triage and resolve incidents and requests (hardware/software, login, MFA, network, profiles) within SLA using the IT ticketing system (e.g., ManageEngine ServiceDesk Plus or similar)
Maintain endpoint security posture (Microsoft Defender or equivalent EDR), remediate alerts, and enforce baselines
Manage Windows updates and feature releases for endpoints using ManageEngine Endpoint Central or Patch Manager Plus (or similar suites like NinjaOne, etc.)
Package, test, and deploy software
use automated deployment policies, pilot rings, and collections
track compliance and remediate failures
Maintain application inventories, license usage, and asset records leveraging ManageEngine inventory/asset modules or equivalent
Follow change, incident, and problem management processes
maintain accurate runbooks and SOPs
Monitor alerts/dashboards
escalate issues appropriately with clear, complete notes
Support compliance efforts (e.g., HIPAA/SOC 2) by following least privilege, secure configurations, and data handling standards
Assist with Windows Server OS patching/maintenance windows, reboots, and validation (using ManageEngine server patching modules where applicable)
Support Hyper‑V tasks (create/modify VMs, checkpoints, basic resource adjustments, simple migrations under guidance)
Perform basic AD tasks (users, groups, GPO link checks), DNS/DHCP updates, and scheduled job/runbook execution
Requirements:
3-5 years in an IT support or systems/admin role supporting Windows 10/11 and Windows Server
Windows endpoint deployment and hardening (BitLocker, local/NTFS permissions, drivers, profiles)
Patching & software deployment with ManageEngine Endpoint Central or Patch Manager Plus (or comparable RMM/endpoint management tools)
Basic AD administration (users, groups, OU structure awareness) and GPO troubleshooting fundamentals