It Support

• Serve as the first point of contact for employees seeking technical IT assistance
• Communicate proactively with the IT team and management regarding daily tasks and responsibilities
• Perform general troubleshooting, repairs, and upgrades of company hardware and equipment
• Follow key IT processes, including user onboarding and off-boarding
• Manage and install operating systems and identify and troubleshoot software-related issues
• Record incidents, problems, and their resolutions in internal systems and logs
• Manage and perform basic troubleshooting on the company’s IT network
• Administer Microsoft 365 and Exchange at a basic level, including creating and managing users, groups, and mailboxes
• Handle Jira tickets and provide local and remote IT support
• Maintain the local office asset inventory using internal systems
• Collaborate with colleagues across departments to ensure efficient IT operations and a positive user experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• alternatively, a high school diploma with at least 2 years of relevant professional experience
• Previous work experience or internship in a similar IT support role is considered an advantage
• Strong knowledge of computer hardware, software, and networking fundamentals
• Good knowledge of Microsoft 365, Exchange, and ticketing systems
• General understanding of Windows operating systems
• Customer-oriented mindset with patience and strong problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in English (minimum B2 level)
• Spanish is considered an advantage
• Ability to multitask, prioritize effectively, and work independently
• Reside in Spain and possess legal authorization to work

Spanish

• Private Health Care Insurance
• Gym membership discount
• Flexible start-time work schedule
• Team-building activities and company events
• 24 working days per calendar year in addition to public and bank holidays in Spain
• Prime work location in Barcelona
• Mentorship and training opportunities
• Professional development opportunities
• Competitive salary and bonus system for high performers