IT Support Job at Beacon Hill (Pittsburgh)

Sr. Technical Support Engineer, Platinum Support

As a Platinum Support Engineer, you will work firsthand with our valued Platinum...

Location

United States , Santa Clara

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of relevant support experience
Required experience with TCP/IP
Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
In-depth experience in routing and switching (OSPF, BGP, VLAN)
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
Prior experience in similar vendor Technical Support Centers
Excellent written and verbal communication skills
Bachelor's degree or equivalent military experience required

Job Responsibility

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Work directly with ETAC and Engineering to get customer issues resolved
Have a thorough understanding of software release and bug cycles
Conduct multi-vendor troubleshooting
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing

What we offer

restricted stock units
bonus

Fulltime

16 Plus Supported Living Support Worker

We’re looking for a compassionate, dedicated, and proactive Supported Living Wor...

Location

United Kingdom , Bridgwater

Salary:

31199.00 - 33176.00 GBP / Year

Empower Family Group

Expiration Date

Until further notice

Requirements

Ability to communicate clearly and effectively, both written and verbally
Compassionate, patient, and resilient approach
Ability to work independently and as part of a team
Willingness to work flexible hours, including evenings and weekends
Enhanced DBS check (or willingness to obtain)
Able to lone work
A full UK Driving Licence, and access to a reliable car
Knowledge of safeguarding, child protection, and risk management

Job Responsibility

Support Young People: Provide high-quality, person-centred support based on individual support and pathway plans
Promote Independence: Encourage and support young people to develop essential life skills such as budgeting, cooking, cleaning, and maintaining a tenancy
Support Education and Employment: Help young people access, reengage or remain in education or employment
Safeguarding: Remain vigilant to risks and concerns, following safeguarding protocols and reporting concerns promptly at all times
Build Positive Relationships: Establish trusting and professional relationships with young people, acting as a positive role model and maintaining appropriate boundaries
Emotional Support: Offer guidance and emotional support to help young people manage their emotions, behaviour, and mental health
Record Keeping: Maintain accurate and timely records of daily logs, incidents, monthly reports, keywork sessions, risk assessments, and support plans
Multi-Agency Working: Liaise with social workers, education providers, mental health services, and other professionals to ensure cohesive and effective support
Promote Meaningful Routines: Assist young people in planning and engaging in healthy daily routines that support wellbeing and structure
Crisis Management: Respond effectively and calmly to challenging behaviour and crisis situations, using approved de-escalation techniques where appropriate

What we offer

Ongoing training and development opportunities, including a fully funded Level 4 Diploma in Children, Young People, and Families Practitioner
Supportive and inclusive team environment
Opportunities for career progression
Access to Employee Assistance Programme
Staff Discount site
Pension scheme

Fulltime

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

IT Support Engineer

社名非公開職種その他　技術系（IT・Web・通信系）業務内容 International Environment

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

February 22, 2027

Requirements

IT Desktop / Laptop support
5+ experience in IT Support Desk systems (Service desk or On-site IT Support)
Prior experience working with outsourced and offshore teams

Job Responsibility

International Environment

What we offer

健康保険,厚生年金保険,介護保険,雇用保険
日曜日,土曜日,祝日

Fulltime

Technical Support Engineer

Provide voice-based support to international/domestic customers over the phone (...

Location

India , Chennai; Salem; Coimbatore; Tirunelveli; Madurai

Salary:

Not provided

ManageEngine

Expiration Date

Until further notice

Requirements

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
Build a rapport with customers with clear and confident communication
Focus on customer satisfaction and first-time-resolution
Engage with the technical team to provide faster resolutions to technical issues
Work closely with the technical content team to identify gaps in the help module
Should be willing to work night shifts

Fulltime

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

IT Support

Beacon Hill

Location:
United States , Pittsburgh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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