IT Support, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you passionate about support services, projects and sustain business development? Inetum is looking for a dedicated IT Support to join our dynamic team and give end user/workplace projects support. We are looking for a professional with hands-on operational experience, willing to take a lead role and make things happen.

Job Responsibility:

Perform Help Desk 2nd level support
Support the Project Manager on Workplace projects' technical activities
Incident, Problem, and Change Management
Ensure Quality of Service analysing survey results and implementing necessary improvements
Responsible for redacting and maintain the Target Operating Model
Support the management of IT assets effectively
Ensure the security of our IT assets
Manage hardware lifecycle

Requirements:

Minimum 3-5 years of experience in a similar role (at IT Operations, IT Service Delivery or Service Desk departments)
Advanced knowledge of MS 365 suite, Windows 11, Autopilot, MS Teams & SharePoint
Advanced end user workplace troubleshooting skills
Any ITSM usage experience (like ServiceNow)
Project Management methodology is desired (PMI or similar)
IT Service Management methodology is required
Familiarity with IT Asset Management and IT Security best practices
Strong technical skills and knowledge of workplace environment
Excellent troubleshooting and problem-solving skills
Experience with Incident, Problem, and Change Management
Strong communication and interpersonal skills
Experience of working alongside internal & external vendors in an international context

Nice to have:

MS Power Shell knowledge
ITIL certification

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Fulltime

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IT Support