It Support Jobs

ASTOUND Group

Location:
United States, Las Vegas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success.

Job Responsibility:

Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
Ensures users/customers are provided with professional, courteous, and timely support and service
Installs, modifies, and makes minor repairs to computer hardware and software systems
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Consults with users to determine appropriate hardware and software needs and assists in placing orders
Tests compatibility of new programs with existing ones
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Installs software and necessary applications for workflow
Carries out software, network, and database performance tuning
Documents hardware and software updates
Strong ability to manage productive relationships with both external and internal users
Ability to work independently and in a team environment
High degree of personal initiative
Adaptable to changing priorities and ad hoc requests
Superior Microsoft Office skills, including Word, Excel, and Visio
Courses or experience in some of the following areas: computing science, information systems or equivalent programs
Install and configure hardware and software components
Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner
Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items
Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects
Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues
Manages the maintenance of all hardware and software
Performs other duties as assigned

Requirements:

Bachelor's degree in computer science or engineering or related field, preferred
0-2 years of experience in a similar role
Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Demonstrated experience as a support analyst in a corporate environment
Valid driver's license (G class)

What we offer:

Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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