CrawlJobs Logo

IT Support - Trainee

ramsac.com Logo

ramsac

Location Icon

Location:
United Kingdom , Guildford

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

25000.00 - 26000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

You will provide professional, jargon free IT assistance to our clients. You don't need experince, just a passion for tech and great customer service. Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place!

Job Responsibility:

  • Help our clients with any tech question they need to raise, by phone, portal or email
  • Deal with a wide variety of users with varying levels of technical knowledge
  • Manage a demanding case load in line with SLAs, as well as answering incoming calls and emails
  • Escalate issues quickly when appropriate
  • Liaise with third parties and log tickets for vendor support and warranty claims
  • Research issues for which you don’t have an immediate answer
  • Adhere to average daily ticket closure targets
  • Be proactive in keeping customers updated with the status of their support ticket and ensuring customer ratings are within target
  • Think about not only how to fix a ticket, but how to ensure a problem doesn’t return
  • Manage changes in a way that minimises risks to the client’s ability to operate
  • Act as a ‘Champion’ within the team for designated clients, reviewing our documentation and being a point of knowledge
  • Maximise efficiency and speed of service by utilising our automation tools as appropriate

Requirements:

  • The ability to be self-motivated and highly organised
  • A genuine interest in IT and a desire to build your career
  • The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user
  • Experience of providing great customer service
  • The ability to remain calm and to make clients feel that they are the most important person on the planet
  • Able to mentor less experienced colleagues as necessary
  • Can do attitude in assisting your peers with any questions or challenges they may encounter

Nice to have:

  • Experience within Office 365 and Azure through use of the MS Partner Portal
  • Knowledge of the MS Office Suite
  • Knowledge of Active Directory
  • Experience managing on-premise Servers using remote management tools
  • Knowledge or experience offering advice on security best practice to end user
What we offer:
  • On the job learning
  • Industry accredited qualifications
  • A proven career development path

Additional Information:

Job Posted:
December 11, 2025

Work Type:
Hybrid work
Icon
ramsac - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Support - Trainee

Trainee Administrator

Educational route not for you? Perhaps not enjoying college and decided you want...
Location
Location
United Kingdom , Middleton
Salary
Salary:
25000.00 GBP / Year
platinumrecruits.co.uk Logo
Platinum Recruitment Group Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSE passes
  • Confident and great attitude
What we offer
What we offer
  • Hybrid working
  • Full training and support
  • Modern offices
  • Office activities
  • Rewards
  • Ability to work from home 2 days a week after training
  • Flexible shift patterns (8am-4pm/9am-5pm/10am-6pm)
  • Fulltime
Read More
Arrow Right

Trainee Underwriting Assistant

Lawes is working with a leading Lloyd’s Syndicate to find a bright and motivated...
Location
Location
United Kingdom , London
Salary
Salary:
20000.00 - 25000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong A-Level results (or equivalent)
  • No previous insurance experience required but any exposure to an office environment is advantageous
  • Strong attention to detail and accuracy
  • Excellent written and verbal communication
  • Competent with Microsoft Office (particularly Excel and Outlook)
  • Enthusiastic and eager to learn with a proactive approach
  • Ability to manage time effectively and work well under pressure
Job Responsibility
Job Responsibility
  • Assist with the accurate entry of risk data into underwriting systems
  • Support the underwriters with preparation of documentation for meetings and audits
  • Liaise with brokers and internal departments to obtain or provide information
  • Maintain electronic filing systems to ensure compliance and organisation
  • Monitor diary tasks and follow up on outstanding items as required
  • Upload submissions and quotes to internal systems
  • Track and manage policy lifecycles and endorsement activity
  • Produce and check documentation such as quotes, binders and slips
  • Attend meetings and take minutes when necessary
  • Assist with ad-hoc projects and reporting
  • Fulltime
Read More
Arrow Right
New

Graduate Trainee – Education Support

The Graduate Trainee – Education Support will assist with day-to-day education s...
Location
Location
India , Pune
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Recent graduate or up to 1 year of experience in a support or user-facing role
  • comfortable following structured processes
  • basic proficiency with Microsoft Office and web platforms
  • organized, reliable, and open to feedback.
Job Responsibility
Job Responsibility
  • Handle and track education support queries, perform basic eligibility and account checks, ensure proper case resolution, flag trends, and assist with process and automation testing
  • Respond to users using approved templates, requesting missing details clearly
  • document issues accurately
  • identify common user confusion to improve FAQs
  • and maintain consistent explanations of education access and eligibility
  • Follow Education Support SOPs, help update internal guides and FAQs, distinguish Education vs. Product Support scope, and contribute to continuous improvement initiatives
  • Collaborate with global Education, Operations, and Support teams, and learn Bentley systems, tools, and education licensing models during the trainee period.
What we offer
What we offer
  • Hands-on exposure to supporting global students and educators
  • practical experience with education licensing, systems, and workflows
  • training in professional communication with mentorship from experienced team members
  • and opportunity to progress into a full-time role based on performance.
  • Fulltime
Read More
Arrow Right

Graduate Recruitment and Development Coordinator

The Graduate Recruitment and Development Coordinator will deliver a full spectru...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
bakermckenzie.com Logo
Baker McKenzie Italy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a similar role within a professional services organization at coordinator level
  • Conscientious, flexible, and with a high level of attention to detail
  • Proficient in using Microsoft Word, Excel, PowerPoint, and Outlook
  • First class written and oral communication skills, with strong interpersonal skills
  • Able to maintain a calm, professional manner at all times, even when under pressure
  • acts as an ambassador for the Function and the Firm
  • Strong organizational skills and able to meet deadlines and multi-task in a fast-paced, matrix professional services environment
  • Able to plan, schedule, and arrange own activities to accomplish objectives
  • Strong client service and delivery mind-set
  • Able to work collaboratively and build effective networks across all levels of the business
Job Responsibility
Job Responsibility
  • Manage candidates through the recruitment process, including inviting to testing, video interviews, and assessment centers
  • Maintain housekeeping of the system and supporting the Graduate Recruitment Officer (GRO) in creating reports
  • Plan and coordinate assessment days
  • book rooms, coordinate interviewer and assessor availability, and distribute interview paperwork
  • Ensure that correspondence with candidates is timely
  • Ensure that all interview information is tracked and recorded
  • Work with and produce a regular report for the GRO and GR Partner on interview, offer, and acceptance statistics
  • Manage the training contract offer process, including drafting offer paperwork, uploading candidate information to the onboarding platform, maintaining all relevant trackers, drafting training contracts, and terms and conditions of employments for future Trainee Solicitors
  • Screen training contract, vacation scheme, and open day applications in conjunction with the Graduate Recruitment & Development Manager (GRDM) and GRDOs
  • Support the GROs in reviewing video interviews for all programmes
  • Fulltime
Read More
Arrow Right
New

Medical Education Administrative Officer

We are seeking a Medical Education Administrative Officer to join the Medical Ed...
Location
Location
United Kingdom , Newcastle
Salary
Salary:
24937.00 - 26598.00 GBP / Year
cntw.nhs.uk Logo
Cumbria, Northumberland, Tyne and Wear NHS...
Expiration Date
May 27, 2026
Flip Icon
Requirements
Requirements
  • English and Maths GCSE A-C or equivalent level
  • Word-processing skills at Level 3 (OCR/RSA Level 3) or equivalent qualification(s) in relevant subjects or equivalent level of knowledge
  • Capable of working with confidential and sensitive information
  • Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person
  • Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
  • Ability to work alone with minimal supervision and manage own time and workload effectively
  • Sound knowledge of Medical Education
  • Excellent customer service experience including handling queries, complaints, and sensitive information
  • Experience of team working to achieve deadlines and objectives
  • Experience of taking responsibility for managing workload and meeting deadlines
Job Responsibility
Job Responsibility
  • Assisting in the provision of high level administrative support and coordination for the delivery of postgraduate teaching north of Tyne
  • Working closely with Medical Education Administrator, Medical Education Lead, Medical Education Manager, Medical Education team, Simulation & Education Development Leads, Teaching Fellows and Resident Doctors to deliver postgraduate education
  • Assisting with the training delivery of postgraduate trainee development programme courses
  • Supporting planning and organisation of Resident Doctor's inductions
  • Assisting with the organisation of North Tyneside & Newcastle postgraduate weekly teaching
  • Compiling teaching attendance records, issuing certificates, and collecting feedback for postgraduate teaching events
  • Issuing requests for IT accounts for all grades of resident doctors
  • Requesting lone working devices, supporting queries and non-usage
  • Providing admin support for simulation events by assisting with set up, timing and role players
  • Assisting with arranging mid point review meetings between trainee doctors and college tutors
  • Fulltime
!
Read More
Arrow Right

Medical Education Administrative Officer

Medical Education Administrative Officer. We are seeking a Medical Education Adm...
Location
Location
United Kingdom , Newcastle upon Tyne
Salary
Salary:
24937.00 - 26598.00 GBP / Year
cntw.nhs.uk Logo
Cumbria, Northumberland, Tyne and Wear NHS...
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English and Maths GCSE A-C or equivalent level
  • Word-processing skills at Level 3 (OCR/RSA Level 3) or equivalent qualification(s) in relevant subjects or equivalent level of knowledge
  • Capable of working with confidential and sensitive information
  • Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person
  • Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
  • Ability to work alone with minimal supervision and manage own time and workload effectively
  • Capable of working with confidential and sensitive information
  • Sound knowledge of Medical Education
  • Excellent customer service experience including handling queries, complaints, and sensitive information
  • Experience of team working to achieve deadlines and objectives
Job Responsibility
Job Responsibility
  • Assisting in the provision of high level administrative support and coordination for the delivery of postgraduate teaching north of Tyne
  • Working closely with Medical Education Administrator, Medical Education Lead, Medical Education Manager, Medical Education team, Simulation & Education Development Leads, Teaching Fellows and Resident Doctors to deliver postgraduate education
  • Assisting with the training delivery of postgraduate trainee development programme courses
  • Supporting planning and organisation of Resident Doctor's inductions
  • Assisting with the organisation of North Tyneside & Newcastle postgraduate weekly teaching
  • Compiling teaching attendance records, issuing certificates, and collecting feedback for postgraduate teaching events
  • Issuing requests for IT accounts for all grades of resident doctors
  • Requesting lone working devices, supporting queries and non-usage
  • Providing admin support for simulation events by assisting with set up, timing and role players
  • Assisting with arranging mid point review meetings between trainee doctors and college tutors
  • Fulltime
Read More
Arrow Right
New

Psychiatry of Old Age - Consultant

An exciting opportunity has arisen for a Consultant Psychiatrist in the Psychiat...
Location
Location
United Kingdom
Salary
Salary:
109725.00 - 145478.00 GBP / Year
remediumpartners.com Logo
Remedium Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full GMC Registration with Licence to Practise
  • MRCPsych or recognised equivalent qualification
  • Approved Clinician status
  • Section 12(2) approval
  • Eligible for inclusion on the Specialist Register or within 12 months of CCT
  • Minimum 1 year NHS experience
  • Excellent clinical skills in Old Age Psychiatry
  • Experience managing functional and organic psychiatric disorders in older adults
  • Strong multidisciplinary team working ability
  • Excellent communication and leadership skills
Job Responsibility
Job Responsibility
  • Provide consultant-led psychiatric assessment and treatment for older adults
  • Deliver clinical leadership within the Older People's Community Mental Health Team
  • Manage complex functional and organic mental health presentations
  • Conduct outpatient clinics and community assessments
  • Support memory assessment and dementia pathways
  • Participate in Mental Health Act and Mental Capacity assessments
  • Supervise and support junior medical staff and trainees
  • Participate in multidisciplinary team meetings and CPA reviews
  • Support crisis management and urgent community reviews
  • Contribute to service development, audit, and governance activities
  • Fulltime
Read More
Arrow Right

DevOps Engineer and Technical Coach Mentor

Location
Location
United States , Rosemont, IL
Salary
Salary:
Not provided
evolvecyber.com Logo
EvolveCyber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in leading and mentoring teams
  • Experience in working with various tech stacks and Cloud (AWS, Azure, ServiceNow, etc.)
  • Experience in working with IaaS, PaaS, SaaS
  • Knowledge of Agile engineering practices
  • Hands-on coding / scripting experience
  • Ability to demonstrate best practices
  • Experience in systems architecture, design, development, and programming in object-oriented and relational databases and client server platforms
  • Demonstrate good interpersonal skills and communication, both written and spoken
  • Good work ethic and the ability to work with diverse teams across different time zones
Job Responsibility
Job Responsibility
  • Assist instructors in teaching classes (private and public courses), both virtual and onsite at client or public locations
  • Mentor, coach, support trainees and evaluate customer feedback
  • Review course materials, evaluate content and documentation
  • Support trainees on how to use tools such as: Kubernetes
  • Docker
  • Jenkins
  • Terraform
  • Puppet, Chef, Ansible
  • Splunk, ELK / EFK stack
  • Git, Github, Bitbucket
Read More
Arrow Right