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It Support Tier II Or III

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Beavercreek

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting.

Job Responsibility:

  • Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio
  • Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration
  • Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services
  • Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance
  • Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required
  • Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments
  • Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity
  • Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed

Requirements:

  • Hands-on experience supporting Windows Server environments, including Active Directory and Group Policy administration
  • Working knowledge of Microsoft 365 tools and services, with experience managing business user accounts and device policies
  • Familiarity with virtualization technologies, particularly Hyper-V, in a production environment
  • Solid understanding of business networking concepts such as VPN connectivity, VLAN configuration, and site-to-site communication
  • Experience supporting Microsoft Windows desktop environments, including troubleshooting and resolving user issues through ticket-based workflows
  • Strong communication and customer service skills, with the ability to explain technical issues clearly to end users
  • Ability to work independently, manage priorities effectively, and adapt to changing support needs
  • Must be eligible to work in the U.S., have reliable transportation for client visits, and be able to meet background screening and drug testing requirements
What we offer:
  • medical, vision, dental, life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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