CrawlJobs Logo

It Support Tier Ii Or Iii

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Beavercreek

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting.

Job Responsibility:

  • Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio
  • Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration
  • Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services
  • Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance
  • Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required
  • Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments
  • Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity
  • Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.

Requirements:

  • Hands-on experience supporting Windows Server environments, including Active Directory and Group Policy administration
  • Working knowledge of Microsoft 365 tools and services, with experience managing business user accounts and device policies
  • Familiarity with virtualization technologies, particularly Hyper-V, in a production environment
  • Solid understanding of business networking concepts such as VPN connectivity, VLAN configuration, and site-to-site communication
  • Experience supporting Microsoft Windows desktop environments, including troubleshooting and resolving user issues through ticket-based workflows
  • Strong communication and customer service skills, with the ability to explain technical issues clearly to end users
  • Ability to work independently, manage priorities effectively, and adapt to changing support needs
  • Must be eligible to work in the U.S., have reliable transportation for client visits, and be able to meet background screening and drug testing requirements.
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for It Support Tier Ii Or Iii

New

Senior Systems Engineer

We are seeking a highly experienced Senior Systems Engineer to support enterpris...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Systems Engineering, or related field (or equivalent experience)
  • 8+ years of systems engineering or administration experience
  • Strong expertise in Active Directory, DNS, and Certificate Management
  • Experience with ADFS, Okta, or authentication platforms
  • Proficiency in PowerShell scripting
  • Experience providing Tier II / III Windows support
  • Strong troubleshooting, documentation, and communication skills
Job Responsibility
Job Responsibility
  • Configure, maintain, and troubleshoot Active Directory, DNS, and Certificate Authority environments
  • Manage authentication systems including ADFS, SAML, SSO, and Okta
  • Administer certificate lifecycle management across enterprise systems
  • Develop PowerShell scripts to monitor system health and automate operations
  • Support scalable infrastructure across physical, virtual, and cloud environments
  • Implement Group Policy and role-based access management
  • Apply NIST and DISA security standards and system hardening practices
  • Manage certificate issuance and ensure zero-downtime implementation
  • Apply patches, enforce compliance, and maintain system integrity
  • Provide Tier II / III support in Windows Server and Windows 11 environments
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Systems Engineer II

The System Engineer-II is responsible for effective provisioning, installation, ...
Location
Location
United States , Shawnee Mission
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate
  • 5 or more years Experience in IT Field
Job Responsibility
Job Responsibility
  • Serves as a Tier-II or Tier-III support resource, engaging other team resources as necessary and as defined by support processes
  • Participates in the deployment of infrastructure systems for IT and business customers. Contribute to the proactive identification of automation opportunities in workflow, electronic information availability, and new systems management tools
  • Takes ownership of the timely completion of assigned project tasks. Adheres to the departmental and organizational project management methodologies
  • Represents the Server Design, Development and Enterprise Storage team in a positive and constructive manner
  • Supports and maintains a usable system for the end users. Works with vendors or other outside resources as well as the internal Hospital teams to resolve system issues within the service level agreements
  • Maintains documentation on the systems technical configuration, contacts and functionality. Contributes and maintains common trouble shooting tips in the designated knowledge base. Keeps current vendor and system data owner’s contact information in the designated location. Maintains relevant training materials for systems
  • Responsibilities include planning and scheduling system upgrades and updates. This also includes coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from this system. This would include server as well as workstation updates. Follows department change request processes
  • Works with application administrators to insure retention periods for the application data are following Hospital or regulatory requirements
  • Apply approved procedures and industry best practices on performance, confidentiality, integrity, and availability of applicable systems or solutions to deployed systems
  • Functions as the coordination point for issues related to the applications, between functional administrators and TRC. Act as an escalation point for issues with assigned systems that cannot be resolved in TRC
  • Fulltime
Read More
Arrow Right

Systems Engineer II

The System Engineer-II is responsible for effective provisioning, installation, ...
Location
Location
United States , Shawnee Mission
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate
  • 5 or more years Experience in IT Field
Job Responsibility
Job Responsibility
  • Serves as a Tier-II or Tier-III support resource, engaging other team resources as necessary and as defined by support processes
  • Participates in the deployment of infrastructure systems for IT and business customers
  • Takes ownership of the timely completion of assigned project tasks
  • Represents the Server Design, Development and Enterprise Storage team in a positive and constructive manner
  • Supports and maintains a usable system for the end users
  • Maintains documentation on the systems technical configuration, contacts and functionality
  • Responsibilities include planning and scheduling system upgrades and updates
  • Works with application administrators to insure retention periods for the application data are following Hospital or regulatory requirements
  • Apply approved procedures and industry best practices on performance, confidentiality, integrity, and availability of applicable systems or solutions to deployed systems
  • Functions as the coordination point for issues related to the applications, between functional administrators and TRC
  • Fulltime
Read More
Arrow Right
New

Soc Ii Engineer

Piper Companies is seeking a SOC II Engineer (Tier II Support) to support securi...
Location
Location
United States , Raleigh
Salary
Salary:
130000.00 - 150000.00 USD / Year
pipercompanies.com Logo
Piper Companies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active Secret Clearance (required)
  • Experience providing Tier II SOC or security operations support
  • Hands-on experience with Splunk for security monitoring and log analysis
  • Understanding of SOC II controls, security frameworks, and compliance requirements
  • Strong incident response, troubleshooting, and documentation skills
  • Ability to work in a hybrid schedule in RTP, NC or Fulton, MD
Job Responsibility
Job Responsibility
  • Provide Tier II security operations support, investigating and responding to security incidents and alerts
  • Monitor, analyze, and triage security events using Splunk and other SIEM tools
  • Support SOC II compliance efforts, including control validation, evidence collection, and audit readiness
  • Perform log analysis and threat detection related to RTP and other critical financial systems
  • Escalate complex incidents and collaborate with Tier III engineers and security leadership as needed
  • Document incidents, response actions, and remediation steps in accordance with security policies
  • Participate in continuous improvement of SOC processes, playbooks, and monitoring capabilities
What we offer
What we offer
  • medical
  • dental
  • vision
  • 401(k)
  • PTO
  • Fulltime
Read More
Arrow Right

It Support Tier II Or III

We are looking for an experienced IT Support Tier II or III to provide hands-on ...
Location
Location
United States , Beavercreek
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience supporting Windows Server environments, including Active Directory and Group Policy administration
  • Working knowledge of Microsoft 365 tools and services, with experience managing business user accounts and device policies
  • Familiarity with virtualization technologies, particularly Hyper-V, in a production environment
  • Solid understanding of business networking concepts such as VPN connectivity, VLAN configuration, and site-to-site communication
  • Experience supporting Microsoft Windows desktop environments, including troubleshooting and resolving user issues through ticket-based workflows
  • Strong communication and customer service skills, with the ability to explain technical issues clearly to end users
  • Ability to work independently, manage priorities effectively, and adapt to changing support needs
  • Must be eligible to work in the U.S., have reliable transportation for client visits, and be able to meet background screening and drug testing requirements
Job Responsibility
Job Responsibility
  • Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio
  • Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration
  • Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services
  • Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance
  • Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required
  • Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments
  • Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity
  • Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Global Commodity Manager - Wire Harnesses

The Global Commodity Manager - Wire Harnesses is responsible for the strategic m...
Location
Location
United States , Waukesha
Salary
Salary:
Not provided
energysystems.com Logo
Energy Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent
  • 5 – 7 years’ experience in Supplier Quality or Management
  • Demonstrated skills in cost reduction and bidding techniques to maximize value
  • Experience with directed buy models within the contract manufacturing sourcing model
  • Proven ability to negotiate with suppliers including tier II and tier III suppliers to maximize savings opportunities
  • Thorough knowledge of purchasing techniques including strategic supplier concepts
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Knowledge of supplier contracts, product conformity, quality tool box, and problem solving methodologies
  • ERP knowledge.
Job Responsibility
Job Responsibility
  • Identify and deliver material cost productivity to the cost of goods sold leveraging continuous improvement methodologies
  • Define and communicate commodity and supplier strategies
  • Manage supplier expectations and performance, driving corrective action and improvements as prescribed using data analytics
  • Develop, negotiate, and execute agreement with suppliers
  • Champion supplier development and quarterly business reviews
  • Ensure that all procurement is in compliance with all applicable regulations and laws related to procurement practices and in accordance with standard practices
  • Lead RFQ bid package process for wire assemblies that includes creating packages, supporting engineering/technical questions, analyzing results, and awarding business
  • Evaluate current and new suppliers to develop and improve service levels in search of continuous improvements regarding total cost and efficiency
  • Negotiate Master Supply Agreements to obtain the maximum value for each dollar of expenditure and focus on obtainment of high inventory turns
  • Optimize the supply chain of goods and services from our suppliers through to our customers by focusing on lead time reduction
What we offer
What we offer
  • Competitive Benefits: Health, Dental, Vision, 401k and many more
  • State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
  • Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
  • Eligible for summer hours! (Memorial Day – Labor Day)
  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days
  • Every day is Jeans Day! Dress for your day
  • Product loan and discount programs
  • Fulltime
Read More
Arrow Right

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...
Location
Location
United States , San Antonio
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
Job Responsibility
Job Responsibility
  • Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
  • Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
  • Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
  • Participates in departmental programs that promote and deliver exceptional customer service
  • Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
  • Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
  • Determines higher tiered or second level support group responsible if First Call Resolution does not occur
  • Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
  • Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
  • Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
  • Fulltime
Read More
Arrow Right

Senior GIS Technical Lead and Support Engineer

The Senior GIS Technical Lead & Support Engineer is the organization’s SME for g...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
brightspeed.com Logo
Brightspeed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8+ years of experience in GIS within telecom, utilities, or infrastructure
  • Mastery of IQGeo, ESRI ArcGIS, QGIS, or similar systems
  • Strong understanding of fiber network architecture, OSP design, and construction workflows
  • Proven expertise reviewing and troubleshooting fiber designs
  • Ability to solve complex data problems with minimal oversight
  • Excellent communication skills—translating technical detail for non-technical audiences
Job Responsibility
Job Responsibility
  • Technical Ownership of GIS Platforms
  • Serve as the senior technical authority for IQGeo, all platforms
  • Direct interface/ liaison with IQGeo system developers
  • Configure layers, data models, rulesets, and integrations
  • Establish and enforce GIS and design standards across the organization
  • Drive system improvements that increase accuracy, speed, and data reliability
  • Owner of UAT testing requirements for system performance & agility
  • Advanced Engineering Support & Problem Resolution
  • Provide expert-level review and troubleshooting for fiber designs, redlines, routing issues
  • Resolve escalated issues from engineering, construction, operations and PMO
What we offer
What we offer
  • competitive medical, dental, vision, and life insurance
  • employee assistance program
  • 401K plan with company match
  • host of voluntary benefits
  • Fulltime
Read More
Arrow Right