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Looking for a passionate student for first-line helpdesk. Great opportunity to work with first-line support at an international organization in Lund. Provide technical assistance to employees, answer technical questions or solve computer problems for users, both on-site, over the phone, or through other digital tools. The team working in first line support consists of employees who always help each other out.
Job Responsibility:
Help users regarding problems connected to both software and hardware
Set up new equipment
Manage repairs, orders, and other logistical matters
Read technical manuals, troubleshoot computers, and provide technical support
Requirements:
Post-secondary IT student with at least 1.5 years left in studies
Experience and interest in working with IT-support
Fluent in English
Nice to have:
Worked in a similar first-line helpdesk role before
Experience as administrator or power user in Windows or MacOS
Relevant certificates such as MCDST (Microsoft Certified Desktop Support Technician)
What we offer:
Meritorious part time job within IT
Opportunity to work with talented and passionate people in a unique organization
Significant opportunities to grow professionally, build your network, and create valuable contacts for the future
Access to a consultant manager
Opportunity for competence development including basic sustainability training