IT Support Technician Job at Intratek Computer, Inc. (Santa Ana)

Job Description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management. Intratek Computer, Inc. is looking for a IT Support Technician to support us in Orange, CA. We offer great benefits and everyone has a stake in our success.

Job Responsibility

Receives and responds to inquiries and requests for technical assistance from end-users on computer software and hardware, printers, other peripheral equipment, local area networks, various server platform connections and secure dial-in access
troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems via remote access, on-site, or by telephone
opens, logs and documents action taken on problem calls in the help desk software
Installs, configures and upgrades hardware and standard software in accordance with established end-user profiles
establishes and configures network connectivity for hardware and devices, including terminal session identifications and network printers
removes programs as needed
checks overall software performance and compatibility with other software and operating systems
modifies software parameters and settings
installs and administers print services
backs up and restores corrupted files
reprints missing batches
creates configuration images for future usage
writes scripts to run backups
Diagnoses hardware, software and network malfunctions
researches potential solutions
replaces components and performs other maintenance and repair
installs and configures replacement equipment and cables
makes necessary patches
evaluates computer hardware and makes recommendations regarding repair or replacement
requests, coordinates and schedules repair of hardware with outside vendors and documents repairs
Installs, configures, maintains and supports local and wide area network media and devices, including servers and other devices
installs and configures new devices to the network
converts gateway functions to servers for terminal emulation
maintains and operates several server backup file operations
removes obsolete controllers and gateway equipment
Interviews end-users to identify computer hardware or software requirements and needs
researches, analyzes and evaluates computer hardware, software or peripheral equipment
recommends purchases and orders new hardware and software
develops implementation plans for hardware roll-out and analyzes performance of roll-outs
Assists in developing materials and training end-users on new hardware and software capabilities, uses and functions
develops instructions for use in operating and configuring applications and software
Tests and evaluates new and potential equipment and applications
Ensures delivery of excellent customer service through fast and thorough response to requests and probing for information regarding the technical issue, communication, and coordination with other CTS units to resolve technical issues
Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations
Contributes to team effort by performing highly detailed work on multiple concurrent tasks under strict deadlines
may coordinate the work of one or more User Support Technician I’s assigned to same or nearby location

Requirements

Graduation from high school or G.E.D. equivalent
Three years of progressively responsible experience supporting end-users in the use and operation of computer hardware and software
An Associate’s degree in computer technology or comparable degree or the equivalent coursework in a trade or vocational school may be substituted for two years of the required general experience
A valid California Class C driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers
A+ Certification issued by the Computing Technology Industry Association or equivalent
Ability to lift equipment weighing up to 50 pounds
climb, bend, kneel and stoop to access cables and data ports underneath and behind desks and furniture
speak clearly and understandably and hear clearly both in-person and over the telephone
vision for both close and distance work

What we offer

Medical benefits
Paid vacation
Paid holidays

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