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IT Support Technician

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PLANET RECRUITMENT SERVICES LTD

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Location:
United Kingdom , Mansfield

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 32000.00 GBP / Year
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Job Description:

The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment.

Job Responsibility:

  • 1st-3rd Line Technical Support
  • Infrastructure & Systems Management
  • Network Support
  • Bespoke Application Support
  • Project Involvement & Delivery
  • Documentation & Reporting
  • User Support & Training
  • Policy Compliance & Governance
  • Operational Support & Continuous Improvement

Requirements:

  • 5 years previous experience in a helpdesk environment
  • Planning, organising and good communication skills
  • Access to own vehicle
  • Willingness to learn
  • Adaptable to changing circumstances and demands
  • Good knowledge of Microsoft Office 365, especially Excel/VBA
  • Good Knowledge of Windows and Server operating system
  • Good problem-solving skills

Nice to have:

  • Understanding of SQL
  • Knowledge of infrastructure setups
What we offer:
  • A collaborative and supportive work environment
  • On site parking
  • Opportunities for career development and training
  • Competitive salary and benefits package
  • Exposure to diverse and exciting IT challenges within a dynamic organisation

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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