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Radancy Logo Radancy · IT - Administration

It Support Technician

United States, Atlanta Employment contract 50000.00 - 57000.00 USD / Year · Job Posted May 27, 2026
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Job Responsibility

  • Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures
  • Deploy and re-image workstations (Mac & PC) for new and existing users
  • Troubleshoot workstation hardware and software problems
  • Perform hardware repairs when needed
  • Maintain asset inventory of equipment for site (PCs, printers, servers, etc.)
  • Maintain cleanliness and organization of local office server room
  • Configure and administer local phone system and coordinate wiring within network switch closet
  • Be the local expert for all technology related issues
  • Provide technical support for Macintosh hardware and OS
  • Share job responsibilities and knowledge within the Team
  • Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs
  • Manage virtual and physical server environment for offices
  • Manage and maintain office copiers and network printers
  • Answer limited number of support desk phone calls

Requirements

  • Must have experience supporting Apple Mac environments and Mac OSX
  • Demonstrated experience with PC configurations and the installation/maintenance of desktop applications
  • Experience with remote support solutions
  • Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring

What we offer

  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation
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