IT Support Technician

• Install, configure, maintain, and troubleshoot computer hardware, software applications, and network systems
• Provide day-to-day technical support to end users, including diagnosing and resolving hardware, software, and connectivity issues
• Deliver user training and guidance on systems, applications, and best practices to ensure effective and secure use of technology
• Participate in office automation and technology deployment projects, including testing and implementation of new tools and systems
• Document support activities, configurations, and procedures to ensure knowledge sharing and continuity of service
• Collaborate with internal teams and external vendors to resolve technical issues and improve system performance
• Travel occasionally to provide on-site technical support at the company’s various locations
• Ensure compliance with company IT policies, security standards, and industry best practices
• Assists in building a safety culture by following with health, safety and environmental standards including ergonomics, safe operating procedures, good housekeeping practices, WHMIS, and the observance of PPE requirements
• Embody and display the company values: Health Before All, Aim for Excellence, Fostering Partnership, Be Bold, Commit to Ownership

• College diploma in Computer Science or an equivalent combination of education and relevant experience
• Minimum of one (1) year of experience in a similar role
• Strong knowledge of Microsoft and Apple environments
• Microsoft technologies: Office 365, Windows 10/11, Windows Server
• Apple devices: iPad and iPhone
• Experience with printer and scanner configuration
• Ability to work effectively both independently and as part of a team
• Ability to travel to the company’s various locations including Quebec

Knowledge of Cisco Meraki