IT Support Technician Job at Radancy (New York)

IT Support Technician

Radancy

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

50000.00 - 57000.00 USD / Year

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Job Description:

As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office.

Job Responsibility:

Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person
Deploy and re-image workstations (Mac & PC) for new and existing users
Troubleshoot workstation hardware and software problems
Perform hardware repairs when needed
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.)
Maintain cleanliness and organization of local office server room
Configure and administer local phone system and coordinate wiring within network switch closet
Be the local expert for all technology related issues
Provide technical support for Macintosh hardware and OS
Share job responsibilities and knowledge within the Team
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs
Manage virtual and physical server environment for offices
Manage and maintain office copiers and network printers
Answer limited number of support desk phone calls

Requirements:

Must have experience supporting Apple Mac environments and Mac OSX
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications
Experience with remote support solutions
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring

What we offer:

Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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