IT Support Technician Job at Robert Half (Northlake)

IT Support Technician

Robert Half

Location:
United States , Northlake

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is seeking a proactive, detail-oriented Part-Time IT Technician to provide support across Windows and iOS devices—including PCs, laptops, and iPads—in a dynamic food manufacturing environment. You will be responsible for imaging systems using SCCM and assisting end-users with Microsoft 365 (M365) applications such as Outlook, Teams, and OneDrive. This hands-on role requires a blend of technical skill, customer service focus, and adaptability to rapidly evolving workplace technology needs.

Job Responsibility:

Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads
Image PCs and laptops using SCCM
manage device deployment and recovery processes
Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues
Set up and configure new equipment, including system updates and device enrollment in corporate systems
Document incidents, service requests, and resolutions in the help desk system
Collaborate closely with internal IT teams, production staff, and third-party vendors as needed
Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures

Requirements:

Proven experience supporting Windows and iOS devices in an end-user environment
Hands-on expertise with SCCM for imaging PCs and laptops
Strong knowledge of Microsoft 365 (especially Outlook) and general application troubleshooting
Excellent communication and interpersonal skills for interacting with non-technical staff
Strong organizational skills, attention to detail, and the ability to manage priorities effectively
Ability to work independently and adapt to a fast-paced manufacturing setting

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Parttime

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